Senior Manager, End User Services

GitLab Senior Manager, End User Services 7 Hours AgoSaved Easy Apply Remote 3 Locations Easy Apply Senior level Senior levelCloud • Security • Software • Cybersecurity • AutomationLead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.Top Skills: AIBashEntraGitlabGleanGoogle WorkspaceIntuneJAMFJira Service ManagementOktaPowershellPythonServicenowSlackZendeskZoom