Customer Success Manager

# Customer Success Manager

**Location:** Copenhagen (hybrid) **Type:** Full-time, Permanent employee

## Your mission

As a Customer Success Manager, you will act as a trusted advisor throughout the customer journey, driving adoption, customer satisfaction, retention, and long-term success. You will build strong relationships with key stakeholders and proactively ensure customers realize measurable value from their investment in Matrix42.

**What you will do:**

- Build and maintain strong relationships with assigned customers, acting as a trusted advisor throughout their customer journey. - Drive customer adoption, engagement, and value realization across our solutions. - Develop and execute Customer Success Plans aligned with customer goals and business objectives. - Conduct regular business reviews and other value-focused customer engagements. - Monitor customer health, identify risks proactively, and implement mitigation plans to maximize customer success and retention. - Advocate for customers internally and collaborate closely with Sales, Support, Product Management, and Professional Services teams. - Own and drive customer renewal processes, ensuring timely execution and successful retention outcomes. - Identify expansion opportunities and partner with Sales to drive upsell, cross-sell, and account growth. - Maintain accurate customer records, account plans, and success metrics within CRM and business systems. - Contribute to the continuous improvement of Customer Success processes, tools, and best practices.

## Your profile

**Must have:**

- 3–5+ years of experience in Customer Success, Account Management, Consulting, or a similar customer-facing role within SaaS - Proven ability to build trusted relationships with customers at multiple organizational levels, including executive stakeholders - Strong communication, presentation, and stakeholder management skills - Customer-centric mindset with a passion for helping customers achieve business outcomes - Ability to proactively manage multiple customers and priorities simultaneously - Experience working cross-functionally in a collaborative environment - Fluent in Danish and English

**Nice to have:**

- Experience of working with enterprise customers - Understanding of IT management, service management, or enterprise software solutions - Experience in customer success methodologies, customer health frameworks, and success planning - Familiarity with AI-driven customer engagement, automation, analytics, or customer success tools

## Why us?

We are the European choice in intelligent service management – built on trust, powered by people!

At Matrix42, we empower organizations to digitalize and automate their everyday work. With our platform, customers manage IT and business processes, assets, endpoints, and identities seamlessly—driving productivity, agility, security, and a better employee experience. Through integrated solutions and automation, we enable modern digital workplaces and true self-service.

Join a diverse team of over 600 professionals across Europe who are shaping the future of service management every day.

Our culture is built on a strong, value-based performance mindset—because success is not just about what we achieve, but how we achieve it. Guided by our four core values:

- We love customers – we put customer success at the heart of everything we do - Make it happen – we take ownership, act with speed, and turn ideas into impact - Better every day – we continuously learn, improve, and push boundaries - With respect – we collaborate with trust, openness, and appreciation for each other

Together, these values define our high-performance culture—one that is customer-centric, growth-minded, and built on collaboration. We support your personal and professional development through clear goals, continuous feedback, and opportunities to grow, helping you reach your full potential.

We are committed to building an inclusive and diverse workplace where everyone feels valued and empowered. We welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.

## Our Benefits

- 25 vacation days - 6 Development days - Pension plan - Flexible self-managed working hours - Hybrid setup that supports remote work - Opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus

Apply directly on RemoteJobs.org: https://remotejobs.org/remote-jobs/customer-success-manager-matrix42