strategic account manager (SAM)

We are a small, rapidly growing full-service agency focused on the Architecture, Engineering, and Construction (AEC) industry. Our commitment to people over profits sets us apart, and we’re seeking a Strategic Account Manager to join our team. This role is pivotal in managing key client relationships, driving growth, and ensuring the highest level of client satisfaction.

Job Overview

As a Strategic Account Manager, you’ll be the primary point of contact for key clients, working to understand their needs, manage their expectations, and proactively drive their success. This role requires a balance of strategic thinking, problem-solving, and relationship management. You’ll work closely with internal teams to deliver tailored solutions and exceed client expectations.

Responsibilities

• Act as the lead point of contact for a portfolio of assigned clients, developing strong and trusted relationships.
• Plan, prioritize and implement marketing campaigns, including branding and identity, paid advertising, SEO, content creation, social, lifecycle, PR and more.
• Collaborate with clients and internal teams to ensure timely, successful project delivery in alignment with client needs and objectives.
• Analyze account performance metrics, providing actionable insights to improve outcomes and maximize growth.
• Maintain up-to-date records of account activities, progress, and deliverables.
• Support onboarding of new clients, ensuring seamless transitions and clear communication.

• Proven experience in account management, ideally at an agency.
• Strong communication, negotiation, and problem-solving skills.
• Ability to work effectively with cross-functional teams in a remote environment.
• Experience in SEO, paid advertising, data analysis, and the management of brand projects.
• Bachelor’s degree in Marketing, Business, or a related field.

• Familiarity with digital marketing services specific to the AEC industry.
• Proficiency with CRM software and project management tools.
• A proactive attitude with a desire to innovate and improve client processes.

Bottom of salary range $$71,037

Top of salary range $$86,823

Benefits

• 36 hour work week*
• Flexible working hours with optional four day work week*
• 100% remote environment
• 100% employer paid medical, dental & vision (employee only)
• 4 weeks PTO
• 12 paid holidays
• 6 personal days
• 4 optional days after a 90 day ramping period (use this time to volunteer or learn at a conference)
• 401k with 1:1 match up to 3%
• Salaried employees work 36 hours per week, and may work whatever combination of days or hours gets them to that amount. Want to work four 9-hour days? Go for it. Want to work seven 5.14 hours days? Great.