Junior Linux Support Engineer - Portugal (Hybrid)

Our client is a tech company specializing in content management and digital publishing solutions for media and financial services. Their software supports the full content lifecycle—from authoring and workflow to publishing and delivery—using modern frameworks and open technologies. They work globally, with teams and clients across Europe, the USA, and beyond.

We’re looking for a Linux Support Engineer to join a Level 2 Hotline Support team.

In this role, you’ll be responsible for resolving technical issues, troubleshooting across a complex product stack, and ensuring smooth day-to-day operations. You’ll play a key role in delivering high-quality technical support and maintaining strong customer satisfaction.

What you’ll be doing

• You’ll act as a primary point of contact for customers seeking technical assistance via phone or email, providing timely support and clear resolutions.
• You’ll also carry out remote troubleshooting using diagnostic techniques, investigating issues across systems, hardware, and software. This includes identifying root causes, collaborating with internal support teams, and guiding users on the appropriate solutions.

What we’re looking for

• You have a background in Computer Science, Computer Engineering, or a related IT field (or equivalent experience).
• You bring solid experience with Linux servers, along with a good understanding of web and application servers such as Tomcat, Nginx, or Apache. Exposure to high availability frameworks (e.g. Veritas, Monit, RHCS) is a plus.
• You’re comfortable analyzing logs, troubleshooting issues, and working with scripting languages like Bash or Python in a Unix/Linux environment.
• You communicate clearly in English, work well in a team, and approach problems with a structured, solution-oriented mindset.

What’s on offer

• You’ll be part of an international environment, collaborating with teams and clients across multiple countries.
• The company supports continuous learning and professional development, offering opportunities to grow your technical and soft skills.
• There’s a strong focus on flexibility and work-life balance, with a hybrid model designed to adapt to individual needs.
• You’ll be joining a people-first culture that values collaboration, diversity, and creating an environment where everyone can do their best work.

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