Supervisory Information Technology Specialist

Summary

This position is located in the Information Technology Division (ITD) Infrastructure Management Branch of the Chief Administrative Office (CAO). The incumbent oversees the planning, installation, configuration, testing, implementation and management of the systems environment in support of the agency's IT architecture and business needs. The incumbent provides AOC-wide support for the network infrastructure, servers, and Tier-3 support for desktop, mobile and printer endpoints.

Duties

• The incumbent manages data centers and oversees disaster recovery and continuity of operations. This position supports the Office of the Chief Information Officer, providing authoritative advice and recommendations regarding information technology (IT) throughout the agency. Must have or be able to obtain and maintain a Top-Secret Security Clearance. MAJOR DUTIES: Leadership and Managerial Responsibilities (50%) The incumbent serves as Chief of the Infrastructure Management Branch (IMB) and is responsible for managing AOC's information technology infrastructure. As such, activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, and people management. The incumbent is also responsible for managing the IMB budget and expenses. The incumbent's work has a direct, agency-wide impact on the availability, reliability, and resilience of the AOC's information technology infrastructure. All mission operations depend on the continuous availability of the enterprise network, server, storage, and data center services managed by this position. Decisions and actions taken by the incumbent directly affect AOC organizations' ability to perform core mission functions. Infrastructure failures, security incidents, or prolonged outages would result in significant operational disruption, increased risk to agency operations, and potential impacts to safety, security, and continuity of government services. The incumbent is therefore responsible for proactively identifying, mitigating, and managing infrastructure-related risks to ensure uninterrupted mission support. Serves as the technical expert responsible for servers, data storage, and the local area network, including its design, implementation, troubleshooting, configuration and performance tuning. Also provides expert knowledge and leadership in project management, problem management, knowledge management, and change management IT Infrastructure Library (ITIL) practices. IMB Branch Chief is responsible for overseeing ITIL processes related to infrastructure operations and establishing standards for change, incident, and problem management. Organizes the day-to-day work in the branch. Sets priorities and determines resource requirements. Determines short-and-long term goals and oversees the development of strategies to achieve them. Coordinates with other AOC components as needed to accomplish goals. Monitors progress and evaluates outcomes. Develops, implements and maintains administrative systems to support IMB operations, such as obligation and purchase requisition tracking Plans, directs and conducts a wide variety of IT operational special studies and assignments for the CIO. Supervises the preparation of reports and recommendations. Prepares implementation plans and supervises the implementation of major recommendations accepted. Performs administrative and technical supervisory functions for subordinates. Assigns duties and evaluates performance. IMB Operations (50%) The IMB Chief maintains existing enterprise systems, while providing direction in all technology-related issues in support of information operations. Participates in the formulation and implementation of ITD's short and long-range goals. Advises the Office of the Chief Information Officer about the costs, efficiencies and desirability of revising or adopting new approaches and standards for new technologies. Conduct studies and evaluations of information technology as well as root cause analysis. Responsible for the design, implementation, and oversight of the agency's infrastructure security architecture, ensuring the confidentiality, integrity, and availability of enterprise systems and data. This includes aligning infrastructure platforms, network segmentation, identity services, and access controls. The incumbent assists with the integration of Zero Trust principles at the infrastructure layer by enforcing least-privilege access, continuous authentication, network and workload isolation, and secure connectivity across on-premises and cloud environments. These efforts directly support enterprise risk management, operational resilience, and the protection of mission-critical services. Serves as a Contracting Officer's Representative. Develops and reviews procurement documentation for IT services and support. Serves as liaison between contractors and the government contracting officer to identify and resolve issues. Helps ensure successful contract completion consistently with the Federal Acquisition Regulation and its supplements. Monitors contractor's compliance with contract terms, conditions, and specifications. Provides timely, consistent, and comprehensive oversight of assigned contracts and task orders. Performs other duties as assigned.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at OPM qualification standards Specialized experience is experience that has equipped the applicant with the particular knowledge, skills and abilities to perform successfully the duties of the position and that is typically in or related to the position to be filled. To be creditable, candidates must have at least 52 weeks of specialized experience equivalent to the GS-13 grade level in the Federal service. Specialized experience is defined as having experience performing program management tasks such as: (1) planning and developing program goals and objectives (e.g., full lifecycle of IT services); (2) project planning and management-developing, scheduling, coordinating and managing projects and resources (e.g., monitoring and inspecting costs, work and contractor performance); and (3) providing oversight for the delivery of various hardware and software solutions to meet operating needs. In addition to meeting the specialized experience stated above, applicants must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

***A Bachelor's degree from an accredited college or university is required for all positions at the GS-14 grade level and above at the Architect of the Capitol. A degree in information technology or related field is preferred.*** You must show successful completion of a full course of study in an accredited college or university leading to a bachelor's degree or higher. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. Transcripts must be submitted if selected.

Requirements

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Key requirements

• You must be a U.S. Citizen.
• Your resume and question responses must demonstrate the job-related KSAs.
• You must meet the definition of specialized experience.
• You must possess a Bachelor's degree or higher.

Evaluations

Review your resume and responses carefully. Your eligibility for consideration and qualifications for the position will be determined based upon a review of your detailed resume and your responses to job specific self-assessment questions. Your resume will be evaluated based on evidence of your ability to demonstrate the knowledge, skills, and abilities (KSAs) for this position, possession of any specialized experience, and how well your background and experience relates to the self-assessment questions in the job announcement. The self-assessment questions relate to the following knowledge, skills, abilities, and competencies: --Infrastructure Design --Writing Skills --Project Management --Human Resource Management Your responses to the self-assessment questions serve as the basis for your initial rating. You will receive a numerical score based on your responses to these questions. Next, your responses will be evaluated by a Human Resources Specialist and/or a subject matter expert against the information provided in your resume and optional cover letter. Your resume must support your answers to the self-assessment questions. Falsifying your background, education, and/or experience is cause for not hiring you or disqualification for further consideration. Please note that a complete application is required for consideration. (Please review the “Required Documents” section of this job announcement to see what must be included in a complete application). You may preview questions for this vacancy.

How to apply

You MUST apply online. FORMS RECEIVED BY FAX, EMAIL OR U.S. POSTAL SERVICE DELIVERY WILL NOT BE ACCEPTED. If you are a new user to the USAJobs Site and have never registered for an account; you will first need to create an account profile with your basic contact information and a resume to begin applying. You must be a registered USAJobs user AND you must be signed-in to your account in order to apply for this position. For help setting up an account or for general help using USAJobs, go to USAJobs Help Page. NEED HELP? If you experience any difficulties with the application site, help is available! If you have problems completing your on-line application, contact the Monster Hiring Management Help Desk at 1-866-656-6831 or by e-mail at [email protected]. The help desk is available Monday - Friday 7:00 a.m. to 7:00 p.m. Eastern Time. You may call and leave a voice mail message at all other times. All required supporting documents will be collected electronically via the USAJobs “Saved Documents” feature. If you are unable to apply on-line, you may visit our Employment Center for technical assistance in entering your application. The Employment Center is located at 441 Second & D Streets S.W., Washington, D.C., Room H2-178, and is open Monday through Friday from 8:00 a.m. to 4:00 p.m. You may call (202) 226-7000 for directions.

What to expect next

You will receive a notice generated by the USAJobs System when you have successfully submitted your application. After all application packages have been received, we will review your application and transcript(s) (if you are qualifying based on education) to ensure you meet the basic qualification requirements. You can check the status of your application by logging into http://www.usajobs.gov. You may also sign up to receive automatic emails anytime the status of your application has changed by logging into your USAJobs Account, editing your profile and changing the ‘Notification Settings' to indicate that you want to be notified by email when the status changes. Information regarding the status of your application should be updated in the system within 2 weeks after the closing date of this job announcement.

Required documents

The Architect of the Capitol's job application process is designed to ensure that we only ask you for the information that is absolutely needed to evaluate your qualifications and eligibility for the position. To apply for this position, you only need to submit online the following: a) your resume and 2) answer the online vacancy assessment questionnaire. The online questionnaire contains eligibility and screening questions and other relevant supplemental information. No additional documentation or attachment is required at the time of application. We ask that you prepare and submit a resume that best describes fully your background experience, skills, abilities, education, training and other relevant credentials. The resume should include dates of employment. Nothing further is required until it is requested by the staff of the Human Capital Management Division. If additional documentation is required for a position, you will be asked to provide it during the selection process or upon selection. At that point, we may ask you to submit documentation to support statements made in your resume. For example, we may ask you to provide documents such as college transcripts, copy of diploma or proof of Federal employment status. If the position requires a license or certification, we will ask candidate(s) to provide proof at the time of selection. If you are claiming veterans' preference, we may ask you to submit proof of Veterans preference (DD-214, and, if claiming 10-point preference, the SF-15 plus proof required by that form). If you fail to provide the required documents, we will withdraw a tentative job offer made and/or remove you from further consideration.

Benefits

A variety of health insurance plans; retirement system with investment options; paid holidays; paid sick and annual (vacation) leave; life insurance; incentive systems; subsidized transportation; training and development opportunities, etc. The Architect of the Capitol offers eligible employees opportunity to participate in the Student Loan Repayment Program.

Other information

Welcome Veterans. The Veterans Employment Opportunities Act of 1998 (VEOA) gives veterans' preference rights in the legislative branch to certain veterans as applied by the Congressional Accountability Act. Veterans' preference is applied on this vacancy announcement. If you are a veteran and have been separated under honorable conditions, you must submit a copy of your DD-214 or other proof of eligibility; SF-15, if applicable; and Department of Veterans Affairs documentation of disability, if applicable. For more information, please visit OPM vet guide If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System. If you are exempt from registration under Selective Service Law, you must provide appropriate proof of exemption. Please visit the Selective Service System website for more information. DRUG TESTING: The Architect of the Capitol (AOC) is a Drug Free Workplace. As part of the AOC's suitability assessment, a candidate tentatively selected for a position who is not currently an AOC employee is required to submit to screening for illegal drug use. Satisfactory completion of a drug test is a condition of employment with the Agency. A candidate must test negative prior to being eligible for appointment into a position. We will schedule, provide and cover the cost for the drug test. The selectee(s) under the vacancy announcement for this position is subject to a criminal record check by the U.S. Capitol Police and satisfactory adjudication to be eligible for employment at the Architect of the Capitol. The Architect of the Capitol is an E-VERIFY Participant. E-VERIFY is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration records to confirm employment authorization in the United States. If you are selected for this position, the documentation that you present for purposes of completing the DHS Form I-9 will be verified through the DHS "E-VERIFY" electronic system. For more information on E-Verify, please visit http://www.dhs.gov/files/programs/gc_1185221678150.shtm The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, sex, religion, age, national origin, sexual orientation, gender identity, genetic information and/or disability. This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be made on a case-by-case basis. Moving expenses are not authorized. Relocation expenses are not authorized. Probationary Period - A newly appointed selectee is subject to the completion of a one-year trial/probationary period, regardless of whether or not a trial/probationary period has been completed previously with the Architect of the Capitol or another Federal agency. This vacancy announcement may be used to fill additional vacancies in any of the jurisdictions of the Architect of the Capitol. All application materials become the property of the Architect of the Capitol.