Operations Manager - Field Force

FIELD FORCE MANAGEMENT

Job Overview

As the Field Force Account Manager for the Mobile and Consumer Electronics Industry, you will be responsible for overseeing the operational effectiveness of agency-hired field employees (Promoters) to ensure alignment with company standards, policies, regulations, and KPIs. The role involves managing the day-to-day operations of promoters across multiple locations, with a strong focus on compliance, performance management, and effective coordination between the HR agency, promoters, and internal stakeholders.

The ideal candidate should possess a strong understanding of the mobile and consumer electronics industry, along with proven experience in managing field-based teams.

Key Responsibilities

Field Force Management

• Oversee field force operations and ensure promoters consistently meet company standards in attendance, professionalism, productivity, and performance.
• Serve as the primary liaison between the HR agency and internal teams to ensure smooth and efficient operations.
• Conduct regular field visits to monitor promoter performance, engagement, and overall well-being.

Compliance and Standards

• Ensure all promoters and partner HR agencies adhere to company policies, procedures, and brand guidelines.
• Maintain compliance with applicable labor laws, industry regulations, and company standards.
• Ensure health and safety protocols are consistently implemented across all field locations.

Agency Coordination

• Coordinate closely with HR agencies regarding recruitment, onboarding, training, deployment, and performance evaluation of promoters.
• Monitor agency service delivery and contractual obligations to ensure alignment with company expectations and operational requirements.

Field Operations Management

• Manage scheduling, attendance, and punctuality of field promoters to ensure optimal manpower utilization and minimize operational downtime.
• Implement communication strategies to keep promoters informed of product updates, campaigns, company policies, and operational changes.
• Ensure promoters are properly equipped with the necessary tools, materials, and resources to perform their duties effectively.

Performance Monitoring

• Track and evaluate key performance indicators (KPIs), including attendance, product knowledge, sales engagement, and customer interaction quality.
• Address performance concerns promptly and collaborate with HR agencies on corrective actions and improvement plans.

Reporting and Communication

• Prepare and submit timely and accurate reports on field operations, promoter performance, and operational challenges.
• Provide regular updates and recommendations to management to support operational improvements and business objectives.