Technical Program Manager, CX Intelligence & AI
Indexed description
Coinbase Technical Program Manager, CX Intelligence & AI YesterdaySaved Easy Apply Remote USA Easy Apply 212K-250K Annually Expert/Leader 212K-250K Annually Expert/LeaderArtificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3Lead cross-functional programs to transform customer support with AI-powered automation, agent tooling, analytics, and vendor evaluations. Define roadmap, size opportunities, set success metrics/OKRs, manage dependencies, and drive rollout/change management while partnering with Product, Engineering, Analytics, and Operations to deliver measurable CX improvements.Top Skills: Ai/MlAutomation PlatformsBi ToolsCx TechnologiesData PipelinesGenerative AiLookerSnowflake
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