Senior Software Engineer - Site Reliability

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Impact You Can Create

• Accelerate Delivery Velocity: Design and scale robust, automated CI/CD pipelines that transition code from development to production seamlessly, minimizing time-to-market.

• Maximize System Resilience: Establish proactive, high-fidelity monitoring and logging frameworks that guarantee infrastructure visibility, low MTTR, and rock-solid platform stability.

• Orchestrate at Scale: Architect and manage enterprise-grade Kubernetes clusters and cloud-native environments to support highly available, multi-tenant global applications.

• Foster Collaborative DevOps Culture: Act as a critical technical bridge between development and operations teams, driving best practices in automation, version control, and infrastructure as code.

Roles & Responsibilities

• Automation & Scripting: Write and maintain high-quality scripts using Python, Ruby, or Go to automate configuration management, infrastructure provisioning, and application deployments.

• Linux System Administration: Perform advanced Linux systems administration, manage user accounts, access permissions, file systems, and engineer powerful shell scripts to automate routine tasks.

• CI/CD Pipeline Engineering: Design, build, and optimize scalable CI/CD pipelines utilizing tools such as Jenkins, GitLab CI/CD, or Azure DevOps, ensuring tight integration with version control systems and container platforms.

• Kubernetes & Cloud Orchestration: Deploy, scale, and manage infrastructure components across major cloud platforms (AWS, Azure, GCP), with a heavy focus on configuring and maintaining highly available Kubernetes clusters.

• Database Administration & Optimization: Oversee relational database management systems (RDBMS) like MySQL and PostgreSQL, executing tasks related to schema design, query optimization, normalization, backups, recovery, and security tuning.

• Observability & Incident Mitigation: Set up centralized logging and monitoring solutions to collect and analyze application telemetry, pinpointing root causes of complex infrastructure issues to implement permanent fixes.

• Repository & Lifecycle Management: Administer Git repositories, establishing clean branching, merging, and conflict-resolution strategies to enable friction-free developer collaboration.

• Process Documentation: Clearly document internal DevOps frameworks, deployment pipelines, operational runbooks, and system architectures to maintain knowledge continuity.

Qualifications

Skills

• Systems & Core Automation: In-depth knowledge of Linux administration, system-level commands, and expert-level shell scripting alongside proficiency in Python, Ruby, or Go.

• Containerization & Cloud Infrastructure: Deep understanding of Kubernetes architecture, cluster components, resource management via kubectl, and cloud-specific deployment/scaling services (AWS, Azure, GCP).

• CI/CD & Version Control Mastery: Advanced expertise in modern Git workflows (branching models, merging protocols) combined with CI/CD principles and automated test integration frameworks.

• Database Engineering & SQL: Strong grasp of relational database fundamentals, advanced SQL query design, database normalization, and runtime performance tuning.

• Analytical Problem-Solving: Advanced logical reasoning and analytical capabilities required to troubleshoot multifaceted infrastructure bottlenecks under pressure.

• Technical Communication: Excellent interpersonal and documentation skills to communicate complex technical paradigms easily to developers, operations, and cross-functional stakeholders.

Qualifications

• Core Technical Foundation: Advanced understanding of fundamental computer science concepts, including data structures, algorithms, and object-oriented programming (OOP).

• Production DevOps Track Record: Verifiable experience managing large-scale continuous integration and continuous deployment infrastructure in live product environments.

• Enterprise Infrastructure Exposure: Extensive hands-on experience running multi-region cloud applications, distributed databases, and high-density container orchestration platforms.

• Education Baseline: Degree in Computer Science, Engineering, or a related technical field (or equivalent practical industry experience).

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.