Technical Client Success Manager

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Job Title: Technical Client Success Manager

Location: Remote

Time Zone: U.S. Eastern Time (EST), Mon–Fri, 9AM–6PM

Reports To: Executive Leadership

Role Overview

The Technical Client Success Manager owns the end-to-end client experience for a tech-enabled podcast production and distribution platform serving B2B service providers. This role blends relationship management with technical fluency, requiring someone who can confidently engage with clients, understand technical workflows, and translate business goals into scalable, tech-driven solutions. The ideal candidate has experience in SaaS environments, understands basic coding concepts, and thrives in fast-paced, client-facing roles.

Key Responsibilities

• Serve as the primary technical and strategic point of contact for assigned client accounts

• Understand client goals and map them to platform capabilities, workflows, and deliverables

• Support technical discussions, including light troubleshooting, data interpretation, and integrations

• Lead structured onboarding experiences using clear documentation, visuals, and walkthroughs

• Monitor account health, proactively identify risks, and drive retention and expansion opportunities

• Collaborate with operations, production, and leadership to ensure timely, accurate delivery

• Maintain detailed records and workflows within HubSpot or similar CRM tools

Required Qualifications

• 2–4 years of experience in client success, account management, or customer-facing SaaS roles

• Working understanding of coding concepts, including SQL and Python (ability to read, interpret, or discuss—not necessarily build from scratch)

• Prior experience working for a tech or SaaS company

• Non-negotiable: Proven prior remote work experience, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience working with U.S. or UK-based companies. Applications without this experience will not be considered.

• Strong written and verbal English communication skills

• Highly organized, process-driven, and comfortable managing multiple accounts

Preferred Qualifications

• Experience with marketing agencies or marketing technology platforms

• Familiarity with APIs, automations, or data workflows

• Exposure to podcasting, content marketing, or B2B services

Tools & Technology

• HubSpot or Go High Level

• Slack, Zoom, Calendly

• SQL, Python (conceptual/working knowledge)

• Zapier or similar automation tools

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

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Originally posted on Himalayas