Topline Pro
Builtin · Indexed 2026-06-17
Customer Support Team Manager
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Indexed description
Topline Pro Customer Support Team Manager YesterdaySaved In-Office New York, NY, USA 110K-140K Annually Senior level 110K-140K Annually Senior levelArtificial IntelligenceLead and scale daily customer support operations, manage queues/SLAs/escalations, track and report core metrics, run planning cadences, recruit/coach team members, collaborate cross-functionally to remove blockers, and hands-on jump into support to model standards and improve processes and tooling.Top Skills: DnsIntercomMacrosQa FrameworksZendesk
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