Business Systems Vendor Operations Director

Dynatrace Business Systems Vendor Operations Director YesterdaySaved Remote or Hybrid Boston, MA, USA Senior level Senior levelArtificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • AutomationLead vendor relationships and vendor-run operations for enterprise business systems (Salesforce, SAP, NetSuite, Boomi, Gong, Snowflake). Drive governance, SLAs/SLOs, follow-the-sun support models, DevOps/ITIL operational workflows, CI/CD modernization (Copado), automation and AI initiatives, contract and budget management, and compliance (SOX/ITGC) through performance tracking, QBRs, and continuous improvement.Top Skills: AIBoomiCi/CdCopadoDevOpsGongItilNetSuiteSalesforceSAPSnowflake