Customer Care Advocate Disability Intake - Cary, NC 9.21.26 - 18274

MetLife Customer Care Advocate Disability Intake - Cary, NC 9.21.26 - 18274 Reposted 11 Hours AgoSaved Remote or Hybrid United States 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsServe as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.Top Skills: Ai-Powered ToolsCustomer Communication SystemsCustomer Relationship Management (Crm) PlatformsKnowledge Bases