Senior Product Manager, CX & AI Tooling

Coinbase Senior Product Manager, CX & AI Tooling YesterdaySaved Easy Apply In-Office Charlotte, NC, USA Easy Apply 180K-180K Annually Senior level 180K-180K Annually Senior levelArtificial Intelligence • Blockchain • Fintech • Financial Services • Cryptocurrency • NFT • Web3Own product strategy and roadmap for CX and AI tooling that enables support specialists. Prioritize high-impact CX problems, build AI-integrated features (intelligent routing, AI-assisted responses, knowledge retrieval, workflow automation), define success metrics, partner with CX, Design, Data Science, and Compliance, and drive end-to-end delivery and measurement to improve resolution time, CSAT, and efficiency.Top Skills: Ai/MlAPIsAutomationGenerative AiIntelligent RoutingKnowledge RetrievalNlp