Notion
Builtin · Indexed 2026-06-15
Customer Experience Strategy & Operations Lead
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Indexed description
Notion Customer Experience Strategy & Operations Lead 5 Hours AgoSaved Hybrid 2 Locations 230K-270K Annually Senior level 230K-270K Annually Senior levelArtificial Intelligence • Productivity • SoftwareLead execution of customer support strategy to deliver scalable, high-value CX. Build operating frameworks, forecasting, analytics, and metrics (CSAT, FRT, churn). Manage CX tech stack projects, automate journeys and playbooks, partner with RevOps and cross-functional teams, set headcount and OKRs, and identify AI opportunities to improve efficiency and customer outcomes.Top Skills: AIDecagonGainsightZendesk
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