Partner Program Operations Manager - United States

Job Title : Global Partner Programs Manager
Location : Remote (United States)

About the Role

Cornerstone OnDemand is seeking a strategic and execution-focused Global Partner Programs Manager to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market.

You will work cross-functionally with Sales, Alliances, Marketing, Operations, and Regional Leadership to build scalable, data-driven programs that accelerate partner-sourced and partner-influenced revenue.

In this role you will...

Program Strategy & Design

• Define and evolve a global partner program strategy aligned to company growth objectives.

• Design program frameworks including partner segmentation, tiering models, and engagement structures.

• Develop differentiated value propositions for various partner types (e.g., resellers, SI partners, technology partners, OEMs).

Program Deployment & Operationalization

• Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability.

• Build and document program policies, processes, and governance models.

• Partner with systems and operations teams to implement program infrastructure (PRM tools, workflows, reporting)

Routes to Market & Partner Models

• Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models.

• Collaborate with GTM teams to ensure alignment between direct and partner-led motions.

Incentive Design & Partner Engagement

• Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards.

• Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth).

• Drive adoption of program benefits through clear communication and partner marketing strategies.

Measurement & Performance Management • Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates).

• Build dashboards and reporting to track performance and inform continuous improvement.

• Conduct regular program reviews and recommend optimizations based on data insights.

Cross-Functional Collaboration

• Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution.

• Act as a central point of coordination for global partner initiatives.

You've got what it takes if you've got...

• 5+ years of experience in partner/channel programs, partner operations, or partner strategy roles.

• Proven experience designing and scaling partner programs in a global SaaS or technology environment.

• Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.).

• Experience with incentive design, partner tiering, and program governance.

• Demonstrated ability to operationalize programs, including tools, processes, and metrics.