Customer Success Manager

Nasuni Customer Success Manager YesterdaySaved Easy Apply Hybrid Boston, MA, USA Easy Apply Senior level Senior levelArtificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)Lead post-sales relationships for a portfolio of commercial accounts to drive adoption, retention, and measurable business outcomes. Build executive relationships, create and execute success plans and Executive Value Reviews, monitor customer health using Gainsight, mitigate risk, and coordinate cross-functional teams. Promote product adoption, capture customer feedback, and enable advocacy while identifying growth opportunities and supporting account planning within a pod-based team.Top Skills: GainsightNasuni File Data Platform