Supervisor, Customer Relations

Collectors Supervisor, Customer Relations Reposted 18 Hours AgoSaved In-Office New Castle, DE, USA 68K-79K Annually Senior level 68K-79K Annually Senior levelConsumer Web • eCommerce • Machine Learning • Software • Sports • AnalyticsLead the Vault customer-relations workstream, owning queue performance, SLAs, escalations, and day-to-day execution. Coach and supervise team members handling Vault damage, mis-shipments, wrong-account issues, label corrections, reholders, and related exceptions. Coordinate pulling, packing, routing, and cross-functional handoffs while monitoring trends and improving Vault CRC workflows and SOPs.Top Skills: Ginza/Ag TrackingGrading/Cert Maintenance ToolsKorberLightdashProshipPsa Ebay StoreSalesforceVault AdminWms