Information Technology Specialist (Library & Research Services) (AI Specialist)

Summary

This position is located within the Office of the Chief Information Officer (OCIO) and serves as the Agency's senior Information Technology Specialist for Library Services, Knowledge Management, Digital Research Technologies, and AI-Enabled Research Support. The incumbent serves as the principal technical authority responsible for establishing, maintaining, and advancing the digital research infrastructure necessary to support the Agency's mission and strategic objectives.

Duties

• As a Information Technology Specialist (Library & Research Services) (AI Specialist), GS-2210-14, your typical work assignments may include: Designing, engineering, and optimizing advanced AI prompts to conduct sophisticated legal, policy, technical, and historical research while developing enterprise-level standard operating procedures and internal best practices for research staff. Advising attorneys and executives on search strategy, database selection, and authoritative sourcing, while ensuring all research outputs meet rigorous legal citation and documentation standards. Providing expert troubleshooting and high-level system support for all digital library services and ensuring that disparate research platforms and discovery layers are interoperable. Recommending improvements to workflows, content management, and information discovery, ensuring the library's digital portfolio evolves in alignment with modern technological trends and Agency strategic goals. Designing and delivering Agency-wide training programs and providing strategic briefings and expert advice to executives, attorneys, and technical staff.

Qualifications

All qualifications and eligibility requirements must be met by the closing date of the announcement. IDEAL CANDIDATE STATEMENT The ideal candidate for the Information Technology Specialist (Library & Research Services) (AI Specialist) is a highly skilled and forward-thinking research and technology professional who excels in complex, multidomain information environments. The candidate works independently with minimal supervision and executes projects requiring novel approaches or interpretation of policy. While working independently the ideal candidate manages complex, multivalent projects over long periods of time with intermediate benchmarks and shifting deadlines. The candidate is a proactive problem-solver who stays ahead of emerging technologies and brings strong customer-service orientation. Excellent communication and interpersonal skills to train others with confidence, and demonstrate the professional maturity, initiative, and judgment expected of a senior technical authority; and is committed to excellence, innovation, and public service. BASIC EDUCATIONAL REQUIREMENT: Individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to the BASIC EDUCATIONAL REQUIREMENT, applicants must also meet the following: SELECTIVE FACTOR: In addition to meeting the minimum qualifications listed below, candidates must meet the following selective factor to be considered qualified for the position. Applicants not meeting the Selective Factor will not be considered qualified for the position. Experience designing, engineering, and/or optimizing advanced prompts for generative Artificial Intelligence research tools within legal, policy, or technical research environments. MINIMUM QUALIFICATIONS Applicants must have one year of specialized experience, equivalent to the GS-13 grade level, which has provided them with the knowledge, skills, and abilities to successfully perform the duties of the Information Technology Specialist (Library & Research Services) (AI Specialist) at the GS-14 grade level. Specialized experience includes: Experience conducting legal and/or policy research using electronic research systems such as Westlaw, Bloomberg BNA, HeinOnline or equivalent; and Experience managing digital and integrated library systems, electronic legal research databases, and/or enterprise knowledge repositories to develop or enhance cross-platform information retrieval capabilities; and Experience implementing advanced technologies, such as generative AI tools, to modernize research workflows and improve digital information accessibility; and Experience developing instructional materials and training to provide user support and trouble shoot complex system issues. This experience must be fully supported and articulated in your resume to receive consideration. Please do not cut and paste the specialized experience from this announcement into your resume, as this will not be considered a demonstration of your qualifications for this position. Substitution of education in lieu of specialized experience may not be used for this grade level. For more detailed information on these qualification standards, please visit the United States Office of Personnel Management's website here. NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no substitution of education for experience for this position.

Evaluations

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents) and your responses to all assessments required for this position. You will be assessed on the following competencies: Attention to Detail Customer Service Oral Communication Problem Solving Research Knowledge Management Technology Awareness Technical Competence Customer Service Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12977106 Optional Four Essay Questions At the time of application, applicants will be provided with four short, free-response essay questions designed to ascertain their dedication to public service for the hiring manager and agency leadership (or designee) to review. Responses are not required and will not be scored. If applicants choose to provide a response to the essay questions, they will be required to certify that they are using their own words and did not use a consultant or AI (such as a large language model [LLM]). The responses to each question cannot exceed 200 words per question. In order to be considered for this position, you must complete all required steps in the process. For evaluating the quality of applicants for referral to the selecting official, a multi-phased process will be used. Phase 1: Applicants' resume and supporting documents will be reviewed by Human Resources (HR) to determine whether they meet the basic qualification requirements. Phase 2: Applicants who are minimally qualified may be advanced to a Structured Resume Review assessment conducted by a Subject Matter Expert (SME) panel. SMEs may review applicants' resumes to evaluate technical qualifications for this position based on the required specialized experience. Phase 3: Applicants who successfully pass the Structured Resume Review assessment may be advanced to a Structured Interview conducted by a Subject Matter Expert (SME) panel. SMEs may assess applicants' ability to demonstrate the required competencies for the position. Phase 4: A final score, which may combine the results from one or more assessments, may be used to identify the top-rated applicants. Applicants meeting the established cut-off score may be referred to the selecting official for consideration and may be required to participate in one or more additional interviews as part of the hiring process.

How to apply

To apply for this position, you must provide a complete Application Package, which includes: Resume; and Any other documents needed to verify your qualifications or eligibility (see the Required Documents section). Please follow the instructions listed below for submitting your complete application package. Application procedures are specific to this vacancy announcement. Please read all instructions before you begin. To begin the process, click the APPLY ONLINE button at the right side of this screen to create an account or log into your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the SUBMIT MY ANSWERS button at the end of the process. If you have never applied through USAJOBS for a position with the Federal Civil Service, you will need to create a USAJOBS account. To change or update your application, simply reapply through USAJOBS, before the closing date. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared. To check the status of your application, log into your USAJOBS account, select Application Status and click on the more information link under the application status for this position.

What to expect next

Once your application is submitted you will receive a confirmation notification by email. Your application will be evaluated. You will receive another notification about the status of your application, and a final notice once a selection has been made.

Required documents

Please submit the supporting documents outlined below for your claimed eligibility status. RESUME In compliance with Executive Order 14170, Reforming the Federal Hiring Process and Restoring Merit to Government Service resumes must not be longer than two pages in length. The resume must address minimum qualifications and other requirements listed in the job announcement. If the two-page resume criteria and/or the resume formatting requirement is not met, candidates will be rated as ineligible and will not be referred for hiring consideration. Resumes must include all of the following information outlined below: Contact Information: Name and how best to contact you, including email address and phone number. Relevant Work Experience Job Title and Employer (including series and grade for any Federal positions) Start and end dates with month/year (e.g., 05/2019 -08/2022 or present) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement. OTHER DOCUMENTS (if applicable) For more information, please click on the applicable link Most Recent Performance Appraisal (Current/Former Federal Employees) If performance appraisal is not dated within the last 18 months or if you are unable to provide a copy, an explanation of why must be provided. Please include a document in your application package explaining why the performance appraisal is not available. Notification of Personnel Action (SF-50) (Current/Former Federal Employees) Most recent SF-50 showing current grade and tenure or showing highest (permanent) grade ever held, if different from your current grade. Performance Award, Realignment/Reassignment, Name Change and Detail SF-50s will not be accepted as proof of grade and tenure. Schedule A - Disability Letter Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) If requesting consideration under the Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP), you must meet the well qualified standards for this vacancy (meeting the minimum requirements for the position and scoring at least an 85) and provide all of the following documents: Your most recent performance appraisal; AND The proof of eligibility letter from the Agency; AND Your most current SF-50, displaying current series and grade. Failure to submit any of the required documents by the closing date of the vacancy will result in your removal from consideration for this position. Please review your application prior to final submission and ensure you have submitted all appropriate documents. Uploading documents to USAJOBS does NOT ensure inclusion with your application to our system. You must verify that the documents are in the system with your application prior to final submission.

Other information

SUPPLEMENTARY VACANCIES Supplementary vacancies may be filled in addition to the number stated in this announcement. EQUAL EMPLOYMENT OPPORTUNITY / REASONABLE ACCOMMODATION The National Labor Relations Board is an equal opportunity employer. All qualified applicants will receive consideration for appointment without regard to race; color; religion; sex; national origin; age; disability; genetic information; pregnancy, childbirth, or a related medical condition. Applicants with disabilities who need reasonable accommodations for any part of the application and hiring process should contact the Agency's Selective Placement Coordinator by email here. NLRB offers a wide array of reasonable accommodations and programs for individuals with disabilities. (Note: for additional information for job seekers with disabilities, please click on the following website here.) PLACEMENT POLICY The posting of this announcement does not obligate management to fill a vacancy or vacancies by Promotion. The position may be filled by Reassignment, Change to Lower Grade, Transfer, Appointment, or Reinstatement. Management may use any one or any combination of these methods to fill the position. PROBATIONARY/TRIAL PERIOD As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct; and The needs and interests of the agency; and Whether your continued employment would advance organizational goals of the agency or the Government; and Whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. ALTERNATE APPLICATION INFORMATION Applicants may contact the Office of Human Resources. The National Labor Relations Board offers career opportunities that feature competitive starting salaries and the potential for performance-based increases, flexible hours, and the ability to achieve and maintain a balanced lifestyle. You will enjoy a range of comprehensive and competitive employment benefits that include Work/Life Balance Programs (Alternative Work Schedules, Telework, Employee Assistance Program, and the Child Care Subsidy Program), the Federal Employees Health Benefits (FEHB) Program, Flexible Spending Accounts, Life Insurance, Long-Term Care Insurance, Thrift Savings Plan, and the Transit Benefit Program.