Customer Care Advocate AMS Service - Omaha, NE 9.21.26 - 18275

MetLife Customer Care Advocate AMS Service - Omaha, NE 9.21.26 - 18275 Reposted 15 Hours AgoSaved Hybrid Omaha, NE, USA 42K-42K Annually Junior 42K-42K Annually JuniorFintech • Information Technology • Insurance • Financial Services • Big Data AnalyticsServe as primary contact for customers via phone and digital channels, resolving complex policy, billing, and coverage issues end-to-end. Use AI-powered tools and guided workflows, validate AI-generated summaries, document interactions per regulatory/privacy requirements, escalate when needed, and contribute feedback and continuous improvement. Participate in required training and ongoing skill development.Top Skills: Ai-Powered ToolsAutomated SummarizationCopilotCrm PlatformsGuided Decision WorkflowsKnowledge Bases