Lead - Account Manager (Enterprise Accounts) MEA

Company Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

Role Overview

As a Lead Account Manager, you will be responsible for managing and growing a portfolio of strategic customers by driving renewals, upsell, and cross-sell opportunities. You will act as a trusted advisor, helping customers maximize value from Freshworks solutions while delivering against revenue targets.

Key Responsibilities

• Own and grow revenue within existing customer accounts through renewals, upsell, and cross-sell motions.

• Build strong relationships with key stakeholders and executive decision-makers.

• Manage the end-to-end sales cycle and drive successful commercial outcomes.

• Maintain a healthy pipeline and provide accurate forecasting.

• Collaborate with Customer Success, Product, Marketing, and Support teams to maximize customer value.

• Travel as required to strengthen customer relationships and identify growth opportunities.

Qualifications

• 7+ years of experience in SaaS, enterprise software sales, account management, or customer-facing commercial roles.

• Proven track record of achieving revenue targets and growing customer accounts.

• Strong communication, presentation, negotiation, and stakeholder management skills.

• Experience working with enterprise and mid-market customers.

• Exposure to EX, ITSM, or related SaaS solutions is preferred.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.