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BlueView Talent Linkedin · Posted 2mo ago

French Customer Specialist in Braga | Permanent Contract

Braga, Braga, Portugal

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Indexed description

Kickstart Your Career as a Customer Specialist!

Join a supportive and team-oriented environment where empathy, professionalism, and collaboration are at the core of every customer interaction. If you’re organized, proactive, and enjoy helping others, this is a great opportunity to grow within customer service.

Role Overview:

As a Customer Specialist, you will act as the primary contact for customers, offering assistance via phone, email, and live chat. Your focus will be on delivering accurate information and ensuring a seamless and positive customer journey.

Key Responsibilities:

  • Assist customers via phone, email, and chat in a professional manner
  • Address inquiries, troubleshoot issues, and support account-related requests
  • Communicate clearly and effectively to ensure a positive experience
  • Record all interactions and resolutions in internal systems
  • Recognize complex cases and escalate when necessary
  • Work closely with internal teams to resolve customer concerns efficiently
  • Achieve KPIs, quality benchmarks, and response time targets
  • Stay informed on products, policies, and best practices to maintain high service standards

Requirements:

  • Language Proficiency: Fluent in French (C1/C2 level)
  • Eligibility: EU citizenship or a valid Portuguese residency card
  • Experience: 0–1 year in customer support or a related role
  • Skills: Strong communication, analytical, and problem-solving abilities
  • Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

  • Competitive Salary: Compensation that reflects your skills and potential
  • Performance Bonus: Recognition for outstanding results
  • Meal Allowance: Daily support for your meals
  • Transportation Support: Assistance with commuting costs
  • Health & Life Insurance: Comprehensive coverage for your peace of mind
  • Relocation Package: Smooth transition support if you’re moving to Portugal
  • Remote Work: Enjoy the flexibility of working from home

Ready to elevate your career?

Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service!

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