Guest Services Manager

Welcome to Wilde Aparthotels, a vibrant and fast-growing aparthotel brand bringing a fresh hospitality experience to some of Europe’s most exciting cities. With beautiful properties in places like London, Berlin, Edinburgh, Lisbon, and Vienna, we combine our Irish heritage with local culture to create unique guest experiences in every location.

We’re looking for an enthusiastic and customer-focused Guest Services Manager to join our team and lead front desk and guest relations operations across the property.

This role suits someone who enjoys leading a small, collaborative team, thrives on delivering outstanding guest experiences, and is comfortable working across a variety of shifts including mornings, evenings and weekends.

What you’ll be doing

• Managing and supporting the Guest Services team to ensure smooth, efficient front desk and concierge operations
• Delivering a warm, professional welcome to all guests and ensuring a seamless check-in and check-out experience
• Handling guest enquiries, requests and complaints promptly and professionally to maintain high levels of guest satisfaction
• Coaching and developing team members through regular feedback, briefings and on-the-job training
• Overseeing reservations, room allocations and group arrivals to optimise occupancy and guest experience
• Monitoring and maintaining front office procedures, cash handling and daily reporting in line with company standards
• Working closely with housekeeping, maintenance and F&B colleagues to ensure guest requests are fulfilled and standards are maintained
• Contributing to local revenue initiatives, upselling where appropriate and assisting with guest communications and local information
• Ensuring compliance with health & safety, data protection and company policies

What We’re Looking For

• Previous experience in a front office, guest services or supervisory hospitality role is desirable
• Strong leadership and communication skills; able to motivate and support a small team
• Excellent customer service skills with a calm, professional approach to handling guest issues
• Good organisational skills with attention to detail and the ability to prioritise tasks
• Comfortable using property management systems (PMS) and standard office software
• A focus on accuracy in cash handling, reporting and administrative tasks
• Flexible, reliable and able to work early mornings, evenings and weekends as required
• A positive, proactive attitude with a willingness to support wider Wilde initiatives

What You’ll Get In Return

• Paid family leave (after 1 year of service)
• Flexible working patterns
• Bonus scheme linked to property and team performance
• Discounted stays for you, your family and friends
• Refer & Earn scheme – up to £/€550
• Cycle to Work scheme
• Education support to develop your skills
• 2 paid volunteer days per year
• Employee Assistance Program (EAP) for you and your family
• An extra day off for your birthday

At Wilde, we believe in great hospitality, strong teams, and creating memorable guest experiences. If you’re passionate about service, enjoy leading a front-of-house team, and want to be part of a growing brand, we’d love to hear from you.

Start your Wilde journey today – click “Apply” now.