Imprivata
Builtin · Indexed 2026-06-11
Director, Customer Success Desk
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Indexed description
Imprivata Director, Customer Success Desk YesterdaySaved Hybrid 2 Locations 230K-259K Annually Expert/Leader 230K-259K Annually Expert/LeaderHealthtech • Information Technology • Security • Software • CybersecurityLead the North America Customer Success Desk to develop a digital-first, AI-enabled 1:many customer engagement model. Build and coach CSM teams, drive adoption and retention, design automated workflows, manage escalations, deliver voice-of-customer insights, and coordinate cross-functional processes to meet renewal and expansion targets.Top Skills: AIAutomated Workflows
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