Principal Business Process Consultant-CRM

ServiceNow Principal Business Process Consultant-CRM Reposted 2 Hours AgoSaved Remote or Hybrid Addison, IL, USA Senior level Senior levelArtificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • AutomationLead CRM and Industry Workflow consulting engagements on the ServiceNow platform. Analyze and redesign end-to-end sales, service, CPQ/CLM, order and field service processes; run workshops, translate requirements into user stories and test plans, define KPIs, and drive adoption and change management. Advise senior leaders, collaborate with technical teams, and support pre-sales while contributing playbooks and accelerators.Top Skills: Agentic AiAgileBpmnChatbotsClmCpqMicrosoft DynamicsNlpNowcreateOraclePegaPredictive AnalyticsSafeSalesforceSAPServicenowVisioWireframesWorkflow Diagrams