FRAUD INVESTIGATOR

Summary

As an IT Specialist (INFOSEC)- Agency Official Title: Fraud Investigator, you will serve as a fraud investigator and perform analyses pursuant to investigations of identity fraud this includes identity fraud detection, mitigation, prevention controls, and investigative functions. We are currently filling 3 vacancies, but additional vacancies may be filled as needed.

Duties

• Conducts complex investigations into potential and confirmed cases of identity fraud, account takeovers, and synthetic identity fraud. Utilizes various data sources and analytical tools to conduct case- and group-level investigations (ranging from single accounts to clusters of thousands). Implements new insights into IT identity fraud project analytics and investigations practices and operations and applies innovative cybersecurity and identity fraud solutions (i.e., IT software, applications, programs, and/or services) to implement new/cutting-edge program practices, procedures, and processes. Reviews projects for technical feasibility and adherence to project goals and objectives. Analyses and Investigations involve detecting and evaluating identity fraud and attempted identity fraud associated with federal IT systems and identification and collection of electronic evidence for use in tracing and identifying the source(s) of actual or attempted identity fraud. Serves as an authority on a diverse range of highly technical and complex identity fraud analytics and investigations concepts, practices, and tools as well as more widespread information security, cybersecurity, and identity fraud issues impacting TTS software as a service applications. Participates in cross-functional team work contributing to development of innovative identity fraud related cybersecurity and cloud-based data analytics processes and services. Serves as a liaison establishing and maintaining mutual understanding and cooperation with high-ranking stakeholders within TTS and partner agencies to convey information regarding identity fraud related cybersecurity and cloud-based data analytics and fraud investigations activities.

Qualifications

For each job on your resume, provide: the exact dates you held each job (from month/year to month/year) number of hours per week you worked (if part time). If you have volunteered your service through a National Service program (e.g., Peace Corps, Americorps), we encourage you to apply and include this experience on your resume. The GS-13 salary range starts at $106,437 per year. If you are a new federal employee, your starting salary will likely be set at the Step 1 of the grade for which you are selected. Applicants applying for the GS 13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND one year of specialized experience equivalent to the GS 12 level in the Federal service as described below: IT Specialist competency requirements: Attention to Detail - This skill is generally demonstrated by assignments where the applicant ensures that activities, services, or products reflect organizational goals and objectives. Customer Service - This skill is generally demonstrated by assignments where the applicant confers with users to evaluate the effectiveness of, or identify the need for, computer programs or management systems. Oral Communication - Oral Communication - This skill is generally demonstrated by assignments where the applicant participates or represents the organization or clients at briefings, meetings, or conferences. Problem Solving - This skill is generally demonstrated by assignments where the applicant evaluates the efficiency or effectiveness of organizational programs, projects, or operations. To qualify, you must have one (1) year of specialized experience. Specialized experience is defined as having at least 3 out of the 5 of the following: Experience utilizing hands-on investigative skills in complex digital fraud environments to reflect digital identity and modern fraud typologies such as synthetic identities, social engineering, credential compromise, and account take-over; Experience performing highly complex information technology (IT) work primarily involving design, development, testing, and evaluation of information security/cybersecurity activities directly applied to identity fraud investigations; Experience collecting, identifying, and analyzing data and evidence for use in tracing the source(s) of actual or attempted identity fraud; Experience owning end-to-end identity fraud investigations, including identifying entry points, conducting root cause analysis, and recommending or contributing to countermeasures or system improvements; Experience collaborating with engineering, product, legal, and policy teams in ambiguous and evolving environments by navigating and investigating gray areas that contribute to fraud prevention strategy. How You will be Evaluated: Subject Matter Experts (SMEs) will evaluate your resume to determine your qualifications for this position using a pass/fail process. ICTAP/CTAP Candidates: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found “well-qualified" for this vacancy. In addition to meeting the basic qualifications stated in the qualification section of this announcement, well qualified is defined as: experience that exceeds the minimum qualifications of the position, demonstrated by meeting at least 3 out of 5 KSA's listed below: Applying advanced IT principles, concepts, methods, standards, and practices; new IT security developments; IT project management; cybersecurity infrastructure protection environments; systems security certification and accreditation requirements and processes; federal information systems security protocols; and associated principles, concepts, standards, and practices as well as interrelationships of multiple IT disciplines sufficient to contribute to development of new privacy preserving identity fraud detection, mitigation, investigation, and remediation principles and concepts. Applying a wide range of qualitative and/or quantitative methods to assess and improve project effectiveness and/or complex management processes, projects, and systems. Applies expertise and analytical skills in using a wide range of qualitative and/or quantitative methods for assessing and improving IT project analytics and identity fraud investigations outcomes. Conducting extensive analyses, evaluations, investigations, and assessments of identity fraud data, incidents, and other associated information to determine the nature and scope of program vulnerability to future identity fraud incidents and devise new or improved/enhanced privacy-preserving IT security solutions to avoid and/or resolve vulnerabilities. Advising other IT experts throughout the agency and in partner agencies on a variety of situations and issues involving identity fraud detection, mitigation, and remediation techniques as applied to program operations; and serve as an expert, advisor, and consultant to agency management officials on program investigatory operations and their integration into/with anti-fraud solutions (i.e., software, applications, programs, and/or services) with other solutions of equivalent scope and complexity. Building and maintaining business relationships with partner agencies, stakeholders, and other involved parties at various levels within customer agencies and across GSA; collaborating across organizational/operational boundaries to build working relationships, achieve common goals, and resolve sensitive IT issues; and build consensus through negotiation, gain cooperation from other stakeholders, and facilitate shared success and positive outcomes for all parties. Demonstration of these KSA's must be supported by your resume.

Requirements

If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non­Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service. Undergo and pass a background investigation (Tier 4 investigation level). Have your identity and work status eligibility verified if you are not a GSA employee. We will use the Department of Homeland Security's e-Verify system for this. Any discrepancies must be resolved as a condition of continued employment. Serve a one year probationary period, if required. This position is required to perform on-call duty outside typical schedule duty hours as needed and directed to respond to and resolve issues related to fraud, platform, engineering, partnership, and/or other comparable issues.

Key requirements

• US Citizenship or National (Residents of American Samoa and Swains Island)
• Meet all eligibility requirements within 30 days of the closing date.
• Register with Selective Service if you are a male born after 12/31/1959

Evaluations

Your application will be evaluated against the basic qualifications which includes any specialized experience and/or education requirements (if applicable). Qualified candidates will be considered in accordance with the Office of Personnel Management Direct Hire Guidelines. Applications will not be rated or ranked. Veterans' Preference is not applicable to the direct hire recruitment procedures. Failure to submit a complete application or missing required supporting documentation may result in you not being considered for the position. Falsification of your background, education, and/or experience is grounds for non-selection or dismissal if hired. SME Resume Review: Subject Matter Experts (SMEs) will evaluate your resume to determine your qualifications for this position using a pass/fail process. ICTAP/CTAP Candidates: Please refer to the KSAs listed above in the Qualifications section. Demonstration of these KSAs must be supported by your resume. You may preview questions for this vacancy.

How to apply

Submit a complete online application including any required documents prior to 11:59 pm Eastern Time on the closing date of the announcement. You can modify or complete your application any time before the deadline. Simply return to USAJOBS, select the vacancy, and update your application. For more detailed instructions on how to apply, click here: Apply for a GSA Job. If you are having issues applying to this announcement, you should switch to a different browser, network or device. Note: Your firewall may block your transfer from USAJOBS to your GSA application. To begin, click the Apply Online button on the vacancy announcement. Sign in or register on USAJobs and select a resume and documents to include in your application. Resumes exceeding two pages will not be accepted by USAJOBS and will prevent your application from moving forward in the hiring process. Please see Required Documents for additional details. Once you have clicked Apply for this position now, you will be taken to the GSA site to complete the application process. Click the Apply To This Vacancy and complete all steps in the application process until the Confirmation indicates your application is complete. If you click Return to USAJobs or get timed out prior to receiving confirmation, your application will not be submitted and cannot be considered for this job. Note: Review the REQUIRED DOCUMENTS section of this announcement to determine which apply to you and must be submitted online. You may choose one or more of the following options to submit your document(s): Upload (from your computer) or USAJOBS (click the "USAJOBS" link to complete the transfer process). Need Assistance? Questions or issues completing an application and/or submitting documentation - contact [email protected] or 1-866-656-6831 Monday-Friday 7AM - 7PM EST, except for Federal holidays Specific questions on the position - contact the HR representative (Monday-Friday during normal business hours) listed on the announcement, prior to the application deadline You must receive HR approval before deviating from these instructions. Be sure to APPLY EARLY as most assessments must be completed fully and submitted before the announcement closing.

What to expect next

After the closing date/deadline: ELIGIBILITY/QUALIFICATIONS: Your application will be reviewed for all requirements. REFERRAL TO MANAGEMENT: If you meet all the requirements, you may be referred to management for review and a possible interview. SELECTION/TENTATIVE JOB OFFER: If you are selected, you will receive a tentative offer and start the suitability and/or security background investigation process. FINAL JOB OFFER: Once our security office determines you can come on board, you will be given a final offer, which is typically 40 days after the announcement closes FINAL COMMUNICATION: Once the position is filled, we will notify you of your status. You may also check your application status by logging into USAJOBS and clicking “Track this Application” on the Applicant Dashboard. Thank you for your interest in working for the U.S. General Services Administration!

Required documents

ALL required documents must be submitted before the closing date. Review the following list to determine what you need to submit. Resume: Your resume should not exceed 2 pages and must demonstrate the specialized experience related to the position for which you are applying. Your resume must contain the following information: Name, address, telephone number, email address; Job Title (if Federal Service, provide series and grade; if not in GS plan, provide GS equivalent grade); Relevant work experience—should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how you meet the required qualifications in the job announcement. Education, certifications or licensures—If the job announcement requires any education, certifications or licensures, make sure to include the required information and any required documents like transcripts. Your resume should contain enough information to make a valid determination that you fully meet experience requirements for each grade level you are applying to. If you do not provide enough information for us to determine your qualifications, you may be rated ineligible. If you are ICTAP/CTAP eligible - submit a, b, and c: (a) proof of eligibility including agency notice; (b) SF-50, and (c) most recent performance appraisal. Current or Former Political Appointees: Submit SF-50.

Benefits

You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development

Other information

EEO Statement Candidates will not be hired based on their race, sex, color, religion, or national origin. Resume Mining/Searchable Resume Applicants are encouraged to make their resume searchable in their USAJOBS.gov profile. This will allow Federal hiring specialists and hiring managers across agencies to find their resume as part of agency recruitment campaigns or staffing searches. Criminal History Inquiries - Not allowed before offer If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency or visit GSA's webpage. Relocation Not Paid Relocation-related expenses are not approved and will be your responsibility. Recruitment/Relocation Incentive On a case-by-case basis, the following incentives may be approved: · Recruitment incentive if you are new to the federal government · Relocation incentive if you are a current federal employee · Credit toward vacation leave if you are new to the federal government Management Rights Additional vacancies may be filled through this announcement in this or other GSA organizations within the same commuting area as needed; through other means; or not at all.