Affirm
Builtin · Indexed 2026-06-09
Lead, Customer Advocacy
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Indexed description
Affirm Lead, Customer Advocacy 17 Hours AgoSaved Easy Apply Remote United States Easy Apply 101K-165K Annually Senior level 101K-165K Annually Senior levelBig Data • Fintech • Mobile • Payments • Financial ServicesLead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.
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