Director, Global CoE Operations

Role Overview

The Director, Global HR CoE Operations leads the global HR Operations Center of Excellence, overseeing the strategy, governance, and execution of core HR operational and total rewards functions. This role is responsible for compensation, benefits, leave administration, payroll, HR operations with HRMS oversight, HR data analytics, audit readiness, and total rewards compliance.

What You Will Do

Responsibilities include establishing strategic direction for compensation and benefits programs, overseeing global compensation operations, conducting market research and benchmarking, maintaining and evolving job evaluation processes, developing and maintaining global total rewards policies, leading communication strategies, providing executive oversight of global payroll operations, leading the design, administration, and compliance of global benefits programs, ensuring compliance with ERISA, ACA, HIPAA, FLSA, tax regulations, and country-specific statutory requirements, driving continuous improvement in payroll and benefits processes, systems, and vendor management, overseeing HR operations including employee data management, onboarding/offboarding workflows, and HR service delivery processes, ensuring data accuracy, process consistency, and strong operational controls across all HR functions, developing and maintaining HR operational policies, SOPs, and internal controls, partnering with HR teams to ensure seamless execution of HR programs and employee lifecycle processes, overseeing global HR reporting and analytics, utilizing data analytics to evaluate the effectiveness of total rewards and HR operations programs, identifying opportunities for improvement, leading internal and client survey processes, ensuring high-quality data collection and reporting, providing strategic oversight of HRIS governance, ensuring systems support operational needs and data integrity, partnering with HRIS and IT teams on system enhancements, integrations, and data quality initiatives, ensuring HRIS capabilities align with global HR operations and reporting requirements, owning HR audit readiness across payroll, benefits, compensation, and total rewards, ensuring compliance with SOX, internal audit requirements, and external regulatory standards, maintaining strong process controls, documentation, and risk-mitigation practices across all HR operational functions, safeguarding confidentiality and security of all compensation, payroll, and employee data, managing and maximizing relationships with global vendors, consultants, brokers, and technology partners, collaborating with internal stakeholders to ensure seamless delivery of HR operations and total rewards programs.

Why It Might Be a Fit

The ideal candidate will have 10+ years of progressive experience in HR operations, payroll, benefits, compensation operations, or total rewards, experience leading multi-disciplinary HR functions in a global environment, strong background in payroll compliance, benefits administration, compensation processes, and HR operational governance, demonstrated experience with audit readiness, internal controls, and regulatory compliance, strong analytical and reporting experience, experience in a BPO environment is preferred, expertise in HRIS, payroll systems, and data analytics tools, strong analytical and problem-solving capabilities, excellent communication and presentation skills, ability to manage multiple priorities in a fast-paced, high-volume environment, strong relationship-building skills with leaders at all levels, high attention to detail, organization, and process discipline, ability to thrive under pressure and adapt to changing business needs, high-level proficiency in Microsoft Office applications.

Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field
• 10+ years of progressive experience in HR operations, payroll, benefits, compensation operations, or total rewards
• Experience leading multi-disciplinary HR functions in a global environment
• Strong background in payroll compliance, benefits administration, compensation processes, and HR operational governance
• Demonstrated experience with audit readiness, internal controls, and regulatory compliance
• Strong analytical and reporting experience
• Experience in a BPO environment is preferred
• Expertise in HRIS, payroll systems, and data analytics tools
• Strong analytical and problem-solving capabilities
• Excellent communication and presentation skills
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Strong relationship-building skills with leaders at all levels
• High attention to detail, organization, and process discipline
• Ability to thrive under pressure and adapt to changing business needs
• High-level proficiency in Microsoft Office applications

Benefits

• Competitive Salary with Incentives
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k)
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Originally posted on Himalayas