SAP PP/EWM AMS Support Analyst

Mandatory Requirements

• Proven experience in SAP PP and/or SAP EWM support (AMS).
• Availability to work on-site in Resende (RJ).
• Solid knowledge of:
  • MRP, production orders, BOM, and routings (PP)
  • Warehouse management processes (EWM)
  • Experience in troubleshooting and incident resolution.
  • Integration knowledge with SAP modules (MM, SD, QM).
  • Intermediate English.

We look for a hands-on problem solver who can work with operational teams, communicate clearly with stakeholders, and take ownership of service quality. We expect you to be structured when prioritizing tickets, thorough when performing root cause analysis, and proactive in proposing sustainable improvements.

Projects

The SAPPP/EWM Consultant will work in post-go-live support, ensuring stability, operational continuity, and continuous improvement of Production Planning (PP) and Warehouse Management (EWM) processes. This role will be responsible for incident resolution, user support, continuous improvements, and process optimization in SAP (S/4 Hana) environment.The position requires on-site work at the plant in Resende (RJ), with stronginteraction with IT (Local, Global) and operational areas.

Key Responsibilities

• Provide functional support for SAP PP and EWM modules.
• Analyze, prioritize, and resolve incidents and service requests (tickets).
• Perform troubleshooting for errors in production and logistics processes.
• Monitor critical processes, including:
  • MRP
  • Production orders
  • Inventory movements
  • Inbound/outbound processes (EWM)
  • Conduct root cause analysis and propose permanent solutions.
  • Support key users with close and on-site assistance.

We ensure issues are handled end-to-end—from detection and investigation to resolution and follow-up—so operations can continue without disruption.

Benefits

We will tailor the work setup to client needs, including localization options within Colombia or Chile (when applicable). For this assignment, you will work on-site at the plant in Resende (RJ) with direct interaction with industrial and logistics operations. We focus on ownership, continuous improvement, and practical support for finance and operational stakeholders—so your work directly impacts day-to-day execution.We’d like to meet you if you enjoy solving SAP PP/EWM issues with a service mindset and you’re ready for on-site collaboration.

Desirable

• Experience partnering with key users during process changes and operational rollouts.
• Knowledge of common integration touchpoints across PP/EWM with MM, SD, and QM.
• Comfort working in production/logistics environments with fast turnaround expectations.
• Clear documentation habits for incidents, resolutions, and preventive actions.

We value candidates who maintain calm under pressure and focus on permanent fixes rather than temporary workarounds.