Customer Support Engineer - Ireland

Role Overview

As a Support Engineer at Heidi Health, you'll apply deep technical expertise to diagnose, resolve, and prevent complex issues in our AI-powered healthcare product. Your work directly impacts product reliability, customer trust, and Heidi's ability to scale safely in high-stakes clinical environments.

What You Will Do

Act as a direct point of contact for customers on complex or technical issues via chat, email, and phone, particularly for escalated or high-impact cases. Provide exceptional technical support by clearly understanding customer needs, communicating effectively, and resolving issues accurately and efficiently.

Why It Might Be a Fit

We're looking for a proactive individual who thrives in a fast-paced startup environment and enjoys collaborating with an international team dedicated to building impactful AI experiences. You'll have strong problem-solving skills, a strong customer focus, and excellent communication skills.

Requirements

• 2+ years' experience in a support engineer role
• Strong problem-solving skills with the ability to think critically and learn on the fly
• Strong customer focus - you excel at and genuinely enjoy helping customers
• Excellent communication skills, including the ability to question, clarify, empathise, use appropriate tone and the ability to explain technical concepts to non-technical users in a clear, empathetic manner
• Understanding of web development, with some experience using Python, React, Node, FastAPI, and MongoDB

Benefits

• Comprehensive private medical and dental cover through Bupa
• 24/7 mental health, coaching and wellbeing support through Sonder
• £100/month Healthy Heidi's stipend
• Global parental leave
• Fertility support
• Learning & development
• Home office budget
• Recharge days after major milestones and busy periods
• Work from anywhere for up to 4 weeks per year
• Clinical leave
• Flexibility that works

Originally posted on Himalayas