Ericsson
Builtin · Indexed 2026-06-08
Customer Success and Renewals Manager
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Indexed description
Ericsson Customer Success and Renewals Manager 8 Hours AgoSaved In-Office 2 Locations Mid level Mid levelCloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)Lead a Customer Success and Renewals organization for strategic enterprise accounts. Manage and coach CSMs and renewals team, run QBRs, enforce engagement standards, drive retention and expansion, partner with Sales, track NRR/GRR metrics, and roll out CS tooling (e.g., ChurnZero).Top Skills: Cellular ConnectivityChurnzeroCustomer Success PlatformsGainsightIotTotango
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