Senior Director, Operational Excellence

Upstart Senior Director, Operational Excellence An Hour AgoSaved Easy Apply Remote United States Easy Apply 198K-275K Annually Senior level 198K-275K Annually Senior levelArtificial Intelligence • Fintech • Machine Learning • Social Impact • SoftwareLead and scale Operational Excellence across Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. Build strategy, operating model, governance, reporting, and quality programs; drive root-cause analysis, regulatory readiness, cross-functional initiatives, automation, and continuous improvement while mentoring teams and delivering measurable operational and customer outcomes.