EverPro - Manager of Account Management (Remote, US)

AtEverCommerce[Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:https://careers.evercommerce.com/us/en

We're looking for a Manager of Account Management will help build and lead a high-performing sales teamof 7-10individualsresponsible for driving expansion revenue across our portfolio ofEverProsoftware brands serving small business customers in theresidentialand field services industries(e.g., HVAC, plumbing, electrical, pest control, yardmaintenance, home remodeling). This is a pivotal sales leadership role whereyou'llbuild, coach, and scale a team of Account Managers who maximize customer lifetime value by selling add-ons to core products (upsell) and introducing complementary solutions across theEverProportfolio (cross-sell).

Your team will focus on owner/operators and small businesses with up to20trucks on the road—a fast-paced, transactional segment characterized by short deal cycles, 1-2 touch closes, and deals that close within 1-2 weeks.You'llbe joining at a transformative time—this is a newly established function with significant opportunity to shape our expansion revenue strategy, build sales team culture, andestablishbest practices that will scale as we grow.

The ideal candidate is an experienced sales leader who is equally comfortable coaching individual contributors,supporting the team in closing deals,analyzing pipeline metrics, and developing strategic initiatives that drive measurable business impact.Further, the individual needs to have a Growth mindset whereworking withsome level ofambiguityas youbuild/iteratenew approachesand processeson the path tocreating ascalable, repeatable motionis the norm in the first months.

Responsibilities:

• Coach for sales performance: Provide ongoing sales coaching, conduct regular 1:1s,participatein deal strategy sessions, and deliver constructive feedback that elevates individual and team sales performance

• Foster a winning sales culture: Build a competitive, data-driven, and results-oriented team environment where Account Managers share best practices, celebrate wins, and hold each other accountable to high sales standards

• Recruit, onboard, and develop sales talent: Hire exceptional Account Managers, iterate existing onboarding programs, and create development pathways that enable team members to grow their sales skills and advance their careers

Drive Revenue Growth and Operational Excellence

• Own expansion revenue targets: Take accountability for team quota attainment, forecast accuracy, and key performance metrics includingcall and outbound activity tracking, pipeline build, MRR growth, and expansion rate

• Develop and refine the sales playbook: Build, test, and iterate sales processes thatoptimizefor short deal cycles, 1-2 touch closes, and1-2 weekcloses

• Analyze performance andoptimize: Monitor pipeline health, conversion rates, deal velocity, and leading indicators toidentifytrends, remove blockers, and continuously improve sales team effectivenessand attainment.

Enable Account Growth

• Partner onopportunities: Work alongside Account Managers on key deals,providestrategic guidance on opportunity identification, and help accelerate deals through short sales cycles

• Champion customer value: Ensure the team takes a consultative approach that positionsEverPro'sadd-ons and complementary products as solutions that help small business ownersimprove efficiency andgrow their operations

• Create data-driven approaches toidentifyexpansion opportunities: Leverage usage data and customer insights to help your team uncover whitespace within accounts and develop targeted strategies to introduce add-ons and cross-sell opportunities across theEverProecosystem

Collaborate Cross-Functionally

• Partner with Director of Account Management: Align on go-to-market strategies, territory planning, and sales initiativesto build the function over time

• Work with Customer Success: Coordinate on qualified lead identification and ensure seamless hand-offs tomaintaincustomer experience

• Coordinate with Marketing: Partner on campaign development and top-of-funnel lead management to drive qualified opportunities to the team

Build Systems and Scale the Function

• Implement tools and technology:Optimizeyour teamsuse of Salesforce,SalesLoft,Gongand other toolsto improve pipeline visibility, activity tracking, reporting, and sales team productivity

• Establish metrics and reporting: Define KPIs,work with AM Leadership,BizOpsandRevOpstobuild dashboards, and deliver regularforecasts and updatesthat communicate team performance, trends, and opportunities to leadership

• Scale the team: Working with the Director of Account Management, develop the organizational structure, processes, and enablement programs needed to scale the Account Management function effectively as the business grows

Skills and Experienceneeded for success in this role:

• 7-10 years of experience in Sales or sales-focused Account Management within B2B SaaS, with a focus on commercial/SMB segments—experience in field service management or home services software is a plus

• 3+ years ofsales teammanagement experience: Proventrack recordof building, coaching, and scaling high-performing Account Management or Sales teams

• Revenue leadership: Direct experience managing revenue targets, forecasting accurately, and consistently achieving or exceeding team quota

• Commercialsalesexpertise: Deep understanding of short deal cycles, high-velocity sales motions, 1-2 touch closes, and driving deals to close within 1-2 weeksthat are normal inCommercial/SMB sales motions

• Upsell and cross-sell focused: Strong experience coaching teams on expansion revenue motions including selling add-ons and introducing complementary products to existing customers

• Analytical and strategic: Strongsalesbusiness acumen with ability toleveragedata,identifypatterns, and translate insights into actionable strategies and process improvementsin the Expansion motion

• Excellent communicator: Exceptional presentation, communication, and interpersonal skills with ability to influence stakeholders at all levels

Leadership Mindset & Approach

• Results-driven:You'remotivated by hitting targets, hold yourself and your team accountable, and understand that customer value and business growth gotogether

• Commercially savvy: You understand SaaS economics (ToFu, pipeline metrics,MRR, NRR), expansion models, and the metrics that drive sustainable growth

• People leader: You believe in servant leadership, prioritize team development, and are energized by helping others succeed and grow in their careers

• Growth mindset:You'recomfortable operating in ambiguity, building new functions from the ground up, and iterating quickly based on what's working

• Collaborative and inclusive: You build strong relationships across the organization, value diverse perspectives, and create an environment where everyone can do their best work

• Strategic thinker: You balance day-to-day execution with thinking about how to build systems and processes that scale

Where

With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States or in the Phoenix area with a hybrid work arrangement. Ifyou'reclose to one of ourotheroffices, we can set you up in-officeor you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel toconferences or internal meetingsaround North America.

Benefits and Perks:

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid

• Continued investment in your professional development

• Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.

• 401k with up to a 4% match and immediate vesting

• Flexible and generous (FTO) time-off

• EmployeeStock Purchase Program

Compensation:

The on-target earnings compensation (base + commissions) for this position is $230,000to $250,000USD per year in most US locations. Final offer amounts aredeterminedby multiple factors including location, local market variances, and candidate experience andexpertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

Originally posted on Himalayas