L3 IT Support Technician

Location:

SUMMARY

We’re hiring an ITSupport Technician (Level 3) to take ownership of Help Desk operations in afast-paced MSP environment. This role is focused on solving issues efficiently,managing multiple tickets, and delivering a strong client experience. You’llwork across multiple client environments, handling issues end-to-end whilemaintaining clear communication and documentation.

JOB RESPONSIBILITIES

• You manage your ticket queue withoutgetting overwhelmed
  
• You solve issues quickly and move on,without getting stuck researching
  
• You communicate clearly and keep ticketsconsistently updated
  
• You take ownership and follow issuesthrough to completion
  
• You identify patterns and help improve howwe operate
  
• Handle escalations
  
• Highly client-facing
  
• Document and organize the help desk
  

QUALIFICATIONS

• Experience in a ticket-driven supportenvironment (MSP experience strongly preferred)
  
• Comfortable managing multiple tickets atonce and prioritizing effectively
  
• Strong troubleshooting skills — able todiagnose and resolve issues efficiently
  
• Ability to escalate appropriately withoutover-researching
  
• Clear communicator — comfortable workingwith non-technical users
  
• Organized, self-motivated, and able tomanage your own time
  
• Strong documentation habits and attentionto detail
  
• Strong experience with Microsoftenvironments (Windows Server, Office365, Azure AD)
  
• Solid understanding of networking concepts(routers, switches, firewalls, VPNs)
  
• Experience with virtualization platforms(VMware, Hyper-V, or similar)
  
• Comfortable troubleshooting both hardwareand software issues end-to-end
  
• Nice to Have
  
• Autotask (PSA)
  
• N-able / SolarWinds (RMM)
  
• Exposure to automation or scripting(PowerShell, etc.)
  
• Experience with accounting or businessapplications (QuickBooks, Sage, etc.)
  

JOB REQUIREMENTS

• Should be willing toaccept a long-term work-from-home arrangement.
  
• Should be amenable toa permanent night shift schedule.
  

Details

Originally posted on Himalayas