DeepL
Himalayas · Posted 1mo ago
Customer Success Manager - Switzerland
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Indexed description
DeepL is a global AI product and research company that's hiring a Customer Success Manager for the Swiss market. The role involves managing a portfolio of 20-25 key customers, driving strategic value, and empowering customers to integrate DeepL's technology into their workflows.
Requirements
- Fluency in German and English, with knowledge of French or Italian an advantage
- Experience in a Customer Success role, preferably in a scaling SaaS organisation
- Proven track record of retaining customers and turning them into vocal advocates
- Experience with APIs and working with customers who integrate solutions into their products
- Ability to thrive in a scale-up environment with strategic thinking and tactical execution
Benefits
- Diverse and internationally distributed team
- Open communication and regular feedback
- Hybrid work and flexible hours
- Regular in-person team events
- Monthly full-day hacking sessions
- 30 days of annual leave
- Competitive benefits package
Originally posted on Himalayas
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