Motorola Solutions
Himalayas · Posted 1mo ago
Customer Success Manager - EMEA Remote
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Indexed description
Motorola Solutions is seeking a Customer Success Manager to promote adoption, revenue retention and growth, and customer advocacy for key customers in the Fixed Video & Access division. This role will deliver strategic offerings and services to drive successful product adoption and business outcomes for customers. The ideal candidate will have 5+ years of account management and/or customer success experience in a SaaS company, extensive Salesforce experience, and a strong understanding of the security industry and video or access control systems.
Requirements
- Identify key customers in the EMEA region to deliver CSM services to
- Execute on established strategies to maximize business and product value
- Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy
- Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value
- Guide the use and improvement of key systems and deliverables
- Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies
- Lead cross-functional collaboration with sales, support, and product teams
- Spread awareness of Customer Success across the sales and partner community in EMEA
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Flexible Work Arrangements
Originally posted on Himalayas
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