Business Support & Operations Manager

This is a remote position.

We are looking for a strategic, tech-savvy professional to join a five-star UK women’s wellness platform. If you live in your project management tools, breathe AI automation, and take pride in managing both people and processes with zero hand-holding, this is your next move. Fully remote and 4 to 5 hours per day.

This is a high-accountability, remote position requiring a strategic thinker who thrives in an evolving environment and possesses the professional maturity to act as a primary shield for the Founder.

As the Operations Executive, you will streamline systems and manage the delicate balance between high-end customer service and freelancer coordination. You are someone who finds genuine joy in "fixing" workflows and looking after a distributed team of over 60 coaches, ensuring they are supported while maintaining the highest service standards.

Key Responsibilities- Systems & Process Engineering: Own the project management ecosystem (Trello/Asana/Notion) and replace manual handoffs with automated workflows and documented SOPs.

- Trainer & Freelancer Management: Oversee the onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches, serving as their primary point of contact and quality controller.

- Strategic Communication: Manage multiple executive and departmental inboxes, triaging and resolving complex queries while designing systems to reduce future communication volume.

- Customer Excellence: Protect the organisation’s five-star rating by handling escalations with empathy and speed, building long-term retention into the service model.

- AI Integration: Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to compound team output and eliminate administrative bottlenecks.

Requirements

- Experience: 4+ years in operations within a service-based, tech-enabled business (SaaS, marketplace, or agency), specifically during a scaling phase.

- Management: Proven track record of managing freelancers, contractors, or distributed teams.

- Communication: Exceptional written English—clear, professional, and warm.

- Professionalism: Extremely "switched on" and calm under pressure; you are a problem-solver who only escalates to the Founder when necessary.

- Attention to detail, ability to multi-task and work in a fast-paced environment. Willing to get stuck-in

- AI-Native: You must already be using AI tools (Claude, ChatGPT) daily to optimise your own workflow.

- Full home office is essential

- Project Management: Expert proficiency in Trello (or similar tools like ClickUp/Notion).

- AI & Automation: Practical experience with Zapier, Make, and Large Language Models (LLMs).

- Communication Suite: Expert Gmail/Google Workspace and CRM management.

- Technical Aptitude: Ability to quickly master and optimise a custom-built tech platform.

- Significant overlap with UK business hours (09:00 – 17:30 GMT) is required.

Benefits

- Autonomy: High-trust environment with a direct line to the Founder.

- Purpose: Support a mission-driven business dedicated to women’s wellness through peri-menopause, menopause, and beyond.

- Flexibility: Fully remote role with the potential for hour increases as the business scales.

- 4-5 hours a day (hours could increase)

- Significant overlap with UK business hours (09:00 – 17:30 GMT) is required.