Analyst, Fraud Investigations & Reporting

Job Description Summary

The Fraud Investigations & Reporting Analyst is responsible for conducting comprehensive investigations into potential fraud and suspicious activity across various channels, including account surveillance, branch escalations, and regulatory inquiries. This role involves analyzing transactions, performing due diligence, drafting Suspicious Activity Reports (SARs), and collaborating with internal and external stakeholders to mitigate fraud risk and respond to potential fraud events.

Job Description

Essential Duties and Responsibilities

• Conduct end-to-end transaction analysis alert reviews for matters arising from account surveillance, fraud monitoring systems, and branch escalations.
• Conduct inquiries to the branch and/or other areas of the business to inform fact gathering and analysis
• Prepare 314(b) inquiries when needed to inform investigations
• Make sound, risk-based decisions regarding potential fraud events, including determining suspicious activity, initiating recovery efforts, restricting accounts, and escalating cases when appropriate.
• Identify process inefficiencies and recommend or implement improvements to enhance fraud detection and operational effectiveness.
• Maintain up-to-date knowledge of fraud typologies, regulatory changes, and industry best practices.
• Uphold a high standard of confidentiality, integrity, and professionalism in all aspects of work.
• Stay informed on emerging fraud trends, regulatory changes, and industry best practices
• Escalate issues or concerns to management as needed
• Answer and manage inbound Fraud Hotline calls, gathering detailed information on suspected fraud, perform initial triage, provide guidance and support to the field, and escalate cases to appropriate teams in accordance with internal procedures.

Skill in

• Identifying irregularities and red flags
• Performing critical analysis supported by clear and accurate documentation
• Drafting clear, concise, and compliant alert, case and SAR narratives and e-mails
• Cross-functional collaboration and stakeholder communication
• Investigating compliances issues and irregularities
• Making risk-based decisions, using creativity, resourcefulness, expertise, and sound due diligence
• Time management and prioritization in a high-volume environment
• Written and verbal communication
• Administering anti-fraud policies and procedures
• Planning and scheduling work to meet organizational and regulatory requirements
• Operating standard office equipment and using required software applications

Ability to

• Work independently as well as collaboratively and manage multiple function workflows with minimal supervision
• Complete high-volume, deadline-driven work in a timely manner, with a focus on quality and compliance
• Use sound judgment supported by research and expertise make informed decisions in response to potential fraud
• Communicate effectively with clients, business associates, peers, management, and various internal and external stakeholders (both verbally and through written correspondence)
• Receive and apply feedback on work product and practices
• Prioritize work effectively
• Adapt to evolving fraud threats and regulatory changes
• Gather information, identify linkages, trends, and significance and communicate findings
• Interpret and apply regulations and identify and recommend compliance changes as appropriate
• Provide a high level of customer service, including handling inbound phone calls
• Establish and maintain effective working relationships at all levels of the organization
• Maintain confidentiality and exercise sound judgment
• Foster a culture of integrity, accountability, and continuous improvement

Education/Previous Experience

• Bachelor’s Degree (B.A.) from a four-year college or university in a related field and a minimum of 3-5 years’ experience in the securities or financial services industry
• ~OR ~
• Any equivalent combination of education, training and/or experience approved by Human Resources.

Licenses/Certifications

• CFE preferred or the ability to obtain in 12 months
• CAMS preferred
• SIE and/or Series 7 preferred

Education

Work Experience

Certifications

Travel

Less than 25%

Workstyle

Hybrid

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.