IT Software Asset Management Lead

About the Team

Uber Engineering builds the technologies that power our global platform, serving varying operational, regulatory, and business requirements across cities ranging from 100,000 to 10 million people. The IT Supply Chain Operations team ensures that our workforce has the optimal hardware and software required to operate efficiently. We focus on building scalable, data-driven operational solutions that balance cost optimization, robust hardware inventory, and seamless enterprise application licensing management.

About the Role

As an IT Software Asset Management Lead (L4), you will own the end-to-end delivery of complex IT software licensing and hardware programs. Operating with autonomy, you will collaborate across functional teams (IT, Sourcing, Finance) to optimize our IT asset lifecycle and software Procure-to-Pay (P2P) mechanics. You will serve as a strategic partner, bridging the gap between vendor capabilities and internal user needs while ensuring the financial health, compliance, and continuous operation of our critical enterprise applications and hardware fleets.

What You'll Do

• Manage the operational mechanics of enterprise application licensing, including tracking usage, identifying cost gaps, raising Purchase Orders (POs), and validating vendor invoices to ensure continuous service.

• Conduct regular audits of software consumption to identify \"shelfware,\" aggressively reclaiming inactive licenses and ensuring our licensing tiers match actual business needs.
• Monitor budget burn rates for consumption-based SaaS tools and hardware stock, proactively submitting PO change orders to prevent service outages or deployment delays.
• Reconcile complex invoice discrepancies by collaborating directly with vendors, Accounts Payable, and internal stakeholders to resolve billing exceptions quickly.
• Lead the end-to-end lifecycle of corporate IT hardware assets, ensuring accurate tracking from procurement and deployment through maintenance and secure decommission.
• Analyze data from ticketing and asset management systems (e.g., Zluri, ServiceNow, Jira) to identify trends, resolve backlog issues, and implement proactive service improvements.
• Optimize global IT spend by creating project budgets, tracking financial status, and identifying recurring cost-reduction opportunities across both software and hardware portfolios.
• Design and execute comprehensive project plans for large-scale software deployments or hardware refreshes, mitigating risks and managing communications with cross-functional leadership.
• Identify operational gaps and implement process changes, creating playbooks for software provisioning and hardware fulfillment, and facilitating training for impacted teams.
• Serve as an escalation point for complex supply chain and licensing issues, advocating for user needs and translating them into prioritized operational solutions.
• Experience acting as the primary point of contact during a supplier audit to minimize \"true-up\" costs and penalties.
• Partnering with Procurement to use usage data as leverage during contract renewals.

• 4+ years of experience in Information Technology operations, with a strong focus on enterprise software licensing operations (P2P processes, PO management) and corporate hardware asset tracking.
• Proven experience managing vendor invoices, identifying cost gaps, and resolving billing discrepancies to prevent service interruptions.
• Experience utilizing and enhancing enterprise Software Asset Management (SAM) and IT Asset Management (ITAM) applications.
• Proven ability to analyze operational data from systems like ServiceNow, Jira, or ERP tools to inform recommendations and measure KPIs.
• Experience leading cross-functional projects, managing dependencies, and shifting priorities effectively in a dynamic environment.
• Excellent communication skills with the ability to articulate complex financial and operational strategies clearly to a variety of audiences.
• Deep understanding of the different software licensing types, renewal, and true-up frequency.
• Data Normalization: Experience cleaning up \"dirty\" data from discovery tools to ensure accurate reporting.

• Familiarity with financial procurement and ERP systems (e.g., Coupa).
• 4+ years of experience in a help desk or IT support role managing Apple, Windows, and Chromebook environments.
• Lean Six Sigma Certification.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.