System Operations Engineer

What makes this role special

• Responsibility for one's own client portfolio with direct impact
• Combination of operations, engineering and customer work
• Opportunity to actively shape standards, processes and automations
• Use of modern technologies including AI in daily operations
• Close collaboration within the team and with customers on an equal footing

What you can expect from us

Lead Engineer role for your customer portfolio

• Main technical responsibility for assigned customers (including deputy)
• Comprehensive support and continuous development of IT environments
• Close collaboration with Engineering and Service Management for comprehensive customer support

Handling customer requests

• Analysis, prioritization and sustainable resolution of incidents, requests and changes
• Structured error analysis and troubleshooting across multiple system levels
• Ensuring high service quality and stable customer environments

Direct exchange at the customer's site

• Occasional on-site deployments directly at the customer's location
• Insight into the real-world use of IT environments in everyday work
• The ability to understand and further develop solutions directly within the customer context.

Further development, standardization & automation

• Identification of optimization potential in customer environments and processes
• Standardization of recurring processes
• Automation to increase efficiency and quality
• Use of AI in everyday operations
• Identification of AI use cases in ticket processing and operations
• Co-design and implementation of automations with AI support
• Active development of team working methods through new technologies

Projects

• Participation in projects and independent implementation of sub-projects
• Support in the introduction of new solutions and services

What you bring

• Training in the field of computer science (systems engineering / platform development)
• Several years of experience in IT operations or systems engineering
• Solid knowledge of Microsoft technologies (M365, Azure) and infrastructure
• Experience in troubleshooting and dealing with complex system landscapes
• Initial experience in automation, standardization and new technologies (e.g. AI)
• Customer-oriented thinking and clear communication
• Independent, structured work style and sense of responsibility
• Driving licence category B
• Excellent German skills and good English skills

What we offer

• An environment where you can take on responsibility and help shape things.
• Exciting and diverse customer environments
• A team with strong cohesion and active knowledge exchange
• Space for professional and personal development
• Modern working methods with flexibility and personal responsibility