Account Manager

Reports to: Head of Operations

Location: Washington, DC

Classification: Full-time, Salary, Exempt

Our company helps guide customers on the road ahead. We are passionate about the services we provide, and our

customers’ success is our top priority.

Summary

A Facility Management Account Manager plays a crucial role in overseeing and managing the relationships

between our company and our clients.

Responsibilities:

• Build and maintain strong relationships with clients to understand their facility management needs and requirements.
• Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and effectively.
• Develop and implement strategic plans for each client account to meet their specific facility management goals.
• Collaborate with clients to identify opportunities for improvement and expansion of services.
• Ensure compliance with contractual agreements and service level agreements (SLAs).
• Ensure all assigned accounts are compliant.
• Site branding appearance
• Site procedures manual
• Employee training and development of Site Leaders
• Conduct regular performance reviews and assessments to ensure service quality and adherence to SLAs.
• Address and resolve issues or conflicts that may arise during the contract.
• Provide regular updates to clients on service performance, key metrics, and any relevant changes or improvements.
• Prepare and deliver comprehensive reports on account status, performance, and recommendations.
• Collaborate with other departments such as operations, sales, and marketing to ensure a cohesive approach to client satisfaction and business growth.
• Identify opportunities for process improvement and efficiency in service delivery.
• Stay updated on industry best practices and trends to enhance service offerings.
• Engage with key stakeholders within client organizations to understand their evolving needs and expectations.
• Foster a positive and collaborative relationship between Striden and the client.

Required Qualifications:

• Bachelor's degree in business, facility management, or a related field.

Preferred Qualifications:

• Proven experience in account management, preferably in the facility management industry.
• Strong communication, negotiation, and problem-solving skills.
• Knowledge of facility management practices, regulations, and industry trends.
• Ability to work well in a team and manage multiple client accounts simultaneously.
• Ability to travel outside of home territory for project support, implementation, etc.