Key Account Manager

Job Description

• Permanent opportunity
• Reporting to the Executive Manager Key Accounts
• Build/facilitate effective relationships with key decision makers within intermediaries and key clients
• Sydney CBD Location

The role is accountable for the retention and profitable growth of key accounts on a national basis by developing and maintaining relationships with intermediaries, end clients and all internal stakeholders and leveraging from the existing broker and end customer relationships to provide a complete solution to their insurance needs. This vital role also involves ensuring consistent execution and delivery of service to our intermediaries and end clients across the GIO workers compensation offering.

What You’ll Do (not Limited To)

• Account managing specified Workers Compensation clients, including national employer accounts across respective jurisdictions
• Manage and support strategic relationships with allocated key end clients and associated intermediaries
• Retention of key accounts across workers compensation product lines, including support in renewal process where required
• Support new business in Workers Compensation in line with our growth targets
• Implement strategies aimed at growing our participation on other lines through existing key client relationships
• Analyse our customer base and provide feedback on performance and opportunities.

What You Will Bring

• Minimum 5 years’ experience in the Workers Compensation industry
• Proven capabilities in managing relationships with end clients and intermediaries
• Strong customer service background
• Proficient understanding of workers compensation claims and profitability
• Proven capability to achieve operational and strategic deliverables in a complex environment with shifting priorities.

Other

• Frequent interstate travel
• Attendance at client and broker events.

Culture

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

If this role sounds like the challenge you have been looking for please submit an application online today. For more information please contact [email protected]

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact [email protected] for a confidential conversation.