Account Manager / Client Concierge

Client Concierge/Account Manager

We are seeking a highly motivated and client-focused Account Manager to join our team at Ameriserve. The ideal candidate will serve as a strategic partner to our contracted clients, ensuring retention, account growth, and satisfaction through exceptional service and strategic relationship management. This role requires strong communication, problem-solving, and presentation skills, along with the ability to work independently in a fast-paced environment. The Account Manager will also play a key role in educating clients on our proprietary technologies and ensuring all account information remains accurate and up to date.

This is a great opportunity for a career-minded individual, who thrives in a customer-facing role, and values interdepartmental collaboration. We’re seeking someone who can bring energy, professionalism, and precision to every interaction—both internally and externally.

Duties and Responsibilities:

• Maintain client retention of 98% through proactive relationship management and exceptional customer service.
• Achieve organic account growth of 20% by identifying upselling and cross-selling opportunities.
• Monitor and maintain client accounts to ensure payments remain within 80% or greater compliance with payment terms.
• Ensure all client records are complete, accurate, and updated with the most current information.
• Conduct Quarterly and Annual Business Review presentations to highlight account performance, opportunities, and recommendations.
• Build strong, long-lasting relationships with contract clients, acting as the primary point of contact.
• Confidently host and lead meetings with clients both virtually and in person.

Qualifications:

• Exceptional problem-solving skills with the ability to resolve challenges effectively.
• Strong listening and critical thinking skills to understand client needs and propose solutions.
• Ability to perform under pressure while maintaining a professional, client-first approach.
• Excellent presentation skills with the confidence to present to executive-level stakeholders.
• Strong organizational skills with a focus on detail, accuracy, and follow-through.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• Self-driven and able to work independently without micromanagement.

Must-Haves:

• Minimum of 2 years of experience in account management, customer service, or a related role.
• Familiarity with multi-division service-based operations is a plus.
• Strong command of English, both verbal and written.
• Proficient in Microsoft Office Suite and general computer navigation.

Benefits:

• Salary rate based on experience and company growth potential
• Training & Development Programs
• Company paid life insurance
• Dental, Vision, and 401K plan
• Vacation
• Paid holidays