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Programmers.io Linkedin · Posted 1mo ago

Customer Success / Account Manager

Colombia

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Indexed description

Looking for a local candidate with 7–10 years of overall experience who has grown progressively from a customer service/support background into Customer Success or Account Management roles.

Preferred Background

  • Started career in:
  • Customer Service
  • Call Center Operations
  • Client Support
  • Technical Support
  • Customer Care
  • Progressed into:
  • Customer Success Manager (CSM)
  • Client Success
  • Account Management
  • Customer Relationship Management

Key Skills

  • Strong customer relationship management
  • Client retention and satisfaction
  • Escalation handling and issue resolution
  • Cross-functional coordination
  • CRM tools experience (Salesforce preferred)
  • Communication and stakeholder management
  • Telecom or technology industry experience preferred

Experience Required

  • 6–10 years total experience
  • Stable work history with career growth
  • Experience managing enterprise or business customers preferred

Location

  • Local candidates preferred
  • Hybrid/onsite availability preferred

Nice to Have

  • Spectrum/telecom industry background
  • Experience handling B2B customers
  • Upsell/renewal exposure

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