Programmers.io
Linkedin · Posted 2mo ago
Customer Success / Account Manager
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Indexed description
Looking for a local candidate with 7–10 years of overall experience who has grown progressively from a customer service/support background into Customer Success or Account Management roles.
Preferred Background
- Started career in:
- Customer Service
- Call Center Operations
- Client Support
- Technical Support
- Customer Care
- Progressed into:
- Customer Success Manager (CSM)
- Client Success
- Account Management
- Customer Relationship Management
Key Skills
- Strong customer relationship management
- Client retention and satisfaction
- Escalation handling and issue resolution
- Cross-functional coordination
- CRM tools experience (Salesforce preferred)
- Communication and stakeholder management
- Telecom or technology industry experience preferred
Experience Required
- 6–10 years total experience
- Stable work history with career growth
- Experience managing enterprise or business customers preferred
Location
- Local candidates preferred
- Hybrid/onsite availability preferred
Nice to Have
- Spectrum/telecom industry background
- Experience handling B2B customers
- Upsell/renewal exposure
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