Account Coordinator

Account Coordinator

Requirements

• 1–3 years of experience in the packaging or cannabis industry preferred)
• Experience working in a fast-paced, detail-driven environment
• Strong customer service mindset with excellent written and verbal communication skills
• Highly organized with the ability to manage multiple priorities and projects
• Strong attention to detail and accuracy
• Ability to work both independently and collaboratively
• Proficiency in MS Office
• NetSuite or similar ERP system experience (highly preferred)

About the Role

The Account Coordinator provides critical support to ensure customer satisfaction and smooth day-to-day operations. This role partners closely with the Account Manager and cross-functional teams to support logistics, billing, data management, and customer communications while helping execute processes that drive results.

Key Responsibilities

• Deliver exceptional customer service to clients and internal stakeholders
• Maintain accurate vendor and customer data within NetSuite
• Coordinate logistics to ensure orders are delivered on time
• Respond promptly and accurately to customer, vendor, and sales team inquiries
• Support the Account Manager by proactively addressing operational needs
• Communicate critical updates across internal teams and external partners
• Take ownership of assigned tasks, ensuring timely follow-through and resolution
• Manage multiple projects in a fast-paced, high-priority environment
• Support additional sales and account functions as the business grows

Benefits

• Competitive salary based on experience
• Performance-based bonus eligibility
• Paid time off
• Health, dental, and vision insurance
• 401(k) with company match
• Optional wellness benefits including FSA, life insurance, and additional Aflac offerings
• Ongoing professional development and growth opportunities