Technical Account Manager, Onboarding
Indexed description
As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.
You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.
As a Technical Account Manager at Smartly, you will…
- Serve as the primary technical and operational point of contact for customers during onboarding
- Support platform and ad account integrations, ensuring correct and timely product setup
- Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
- Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
- Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
- Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
- Analyze campaign performance and translate data into actionable insights and optimization recommendations
- Apply industry and platform knowledge to support problem-solving and idea generation
- Contribute to documentation of best practices and process improvements to support scalable delivery
- Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role
- Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
- Bring familiarity with digital advertising platforms or marketing technology (preferred)
- Communicate clearly and confidently with both customers and internal stakeholders
- Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment
- Take a proactive, detail-oriented, and collaborative approach to your work
- Are able to work Eastern Time (ET) hours to support global and US-based customers
- Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days
- Are curious, adaptable, and motivated to continue learning in the digital advertising space
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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