Digital Advertising Sales Team Manager (Based in Malaysia)

Responsibilities:

• Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.
• Manage KPIs, ensure deliverables are exceeded and revenue is achieved
• Identify barriers and to improve productivity and success
• Develop, coach and manage your Agency team to ensure operational excellence
• Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.
• Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
• Conducts one to ones with team members to assess performance against objectives.
• Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
• Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
• Oversees and manages the day-to-day operation and workflow of the team in an organized and efficient manner.
• Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
• Acts as a point of referral for complex and escalated queries
• Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Qualifications and Experience:

• Minimum 7 to 10 or more years' experience in Advertising Technology sales in any online ad platform .
• Minimum 3-5 or more years in sales team lead/sales manager role.
• Proficiency in English and Mandarin to communicate effectively with Mandarin-speaking clients and stakeholders (based in Greater China Region).
• Experience recruiting and hiring candidates for a high-performance agency account management sales team.
• Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
• Ability to develop effective business relationships with all levels of internal and external management.
• Must possess strong oral, written, presentation, and interpersonal skills.
• CRM experience or comparable sales force automation tool.
• Strong knowledge of technology / social media channels
• Ability to identify and lead service improvement initiatives
• Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue-based environment as a plus
• Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
• Must be able to clearly identify goals, communicate vision for the team, and then deliver results
• Excellent influencing skills and ability to work with key cross functional business stakeholders
• Excellent customer service, communication and interpersonal skills