Renewal Specialist

Renewals Specialist

The Renewals Specialist is responsible for managing customer subscription renewals, ensuring high retention rates, and driving customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to build lasting relationships with clients while identifying opportunities for upselling or cross-selling.

What You'll Do

• Renewals Request Management: Oversee the renewals queue, ensuring all renewal requests are accurately categorized, prioritized, and assigned
• Stakeholder Communication: Maintain clear communication with Sales, Customer Success, and Finance teams, providing regular updates on renewal cases
• Customer Interaction: Manage renewal inquiries and issues, aiming for high customer satisfaction, SLA adherence, accurate resolution, minimized attrition, and favorable terms
• Contractual Administration: Handle tasks such as contract merging, account name changes, and updating billing contacts
• Renewal Tracking: Track renewal changes to desired outcomes, including extensions, internal case logging, and quote creation
• Process Optimization: Identify trends and recommend improvements to enhance renewals process efficiency
• Reporting: Generate and analyze performance reports, providing
• insights and recommendations for continuous improvement
• Collaboration: Work with cross-functional teams to resolve complex renewal cases and improve the renewals process
• Best Practices Adherence: Follow best practices for internal processes, including Opportunity Management, Data Quality, Quotations, case queue hygiene, status updates, and SLA requirements

Experience & Technical Background:

• 3+ years of demonstrated success in a Sales, Operations, or Account
• Management capacity with a focus on negotiating contracts
• Strong written & verbal communication skills
• Possess negotiation skills that allow for value-based contract negotiations with customer billing contact
• Strong process management and ability to manage a high volume of transactions and tasks. Customer management experience
• Bachelor's Degree
• Experience with an enterprise CRM or customer service application.
• Experience with salesforce.com a significant plus.
• Ability to manage transactions through every stage

Who We Are:

Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes.