Account Manager

Account Manager

Remote | Full-Time | Salary + Bonus | Growth Opportunity

Location: Remote (HQ in Park City, UT)

Join a team reshaping how companies manage shipping spend.

Founded in 2005, Lojistic is a shipping spend management platform helping businesses reduce costs through analytics, automation, and intelligence. We work with SMB and enterprise companies across industries—including brands like Chipotle, MillerCoors, Christian Louboutin, Electrolux, Royal Caribbean, and Toshiba—to help them uncover inefficiencies and make smarter, data-driven decisions.

The Role:

As an Account Manager at Lojistic (officially a “Client Success Manager”), you’ll be the trusted partner for a portfolio of mid-market clients—retaining and expanding relationships, engaging the right stakeholders, and ensuring they get maximum value from Lojistic. This is a relationship-driven, consultative role where success is measured by client retention, growth, and the depth of trust you build over time.

You’ll work closely with stakeholders across operations and finance to proactively identify opportunities, solve problems before they surface, and position Lojistic as an indispensable partner, not just another vendor. You’ll collaborate with internal teams, champion our solutions, and help clients win in an industry that’s long overdue for change.

This isn’t a maintenance role, but it’s also not a hunting role. It’s about relationship stewardship: knowing your clients deeply, anticipating their needs, and driving measurable value that compounds year over year.

Who We're Looking For:

If you've been managing strategic accounts at a carrier, 3PL, or shipping SaaS company but the opportunity, culture, or growth path no longer fits, this is worth a serious look. This role is built for someone who can generate results through relationships, operates with strong judgment and discipline in a remote environment, and takes pride in consistent execution over time.

The right person brings deep industry knowledge paired with the emotional intelligence to build trust with stakeholders across client organizations, the discipline to manage a portfolio without dropping details, and the patience to invest in a proper ramp before expecting to hit full stride. You’re not just capable—you’re reliable. People trust you because your actions match your words.

If you thrive in account management that rewards depth over speed and long-term impact over quick wins, keep reading.

What You'll Be Doing:

• Owning a portfolio of mid-market client relationships, with full accountability for retention, satisfaction, and growth
• Engaging stakeholders across operations and finance to ensure clients are getting maximum value from Lojistic
• Proactively identifying expansion opportunities within existing accounts and collaborating with internal teams to execute
• Running regular business reviews, health checks, and planning conversations with key clients
• Serving as the voice of the client internally: surfacing feedback, advocating for their needs, and driving product and service improvements
• Collaborating with sales, support, and product teams to deliver seamless client experiences
• Maintaining accurate account data, forecasts, and activity tracking in Salesforce and related tools
• Staying current on carrier pricing trends, market dynamics, and Lojistic's evolving product offerings
• Executing with consistency, professionalism, and accountability

Skills & Qualifications:

• Minimum 3 years of proven B2B account management success (track record of retaining and growing accounts)
• Direct industry experience in logistics (i.e. working for a shipping carrier, logistics software provider, or 3PL)
• Experience pairing technology alongside a product/service offering
• Strong history of developing and growing relationships with key stakeholders across client organizations
• Ability to correspond and connect with people virtually (via email & video conference) on a professional level
• Highly effective communicator, with the ability to convey complex ideas clearly and persuasively (verbally and in writing)
• Strong judgment and discipline in remote work environments, where how you operate when no one is watching matters
• Stellar attention to detail, proactive follow-up, and ability to manage multiple priorities without dropping the ball
• Data driven and tool-savvy, with experience using other technology platforms like Salesforce, Gong and ZoomInfo
• Strong teamwork and adaptability, with a willingness to learn and tackle challenges in a dynamic business environment
• A bachelor’s degree is great, but results and relevant experience are more highly regarded

Compensation, Benefits & Other Cool Stuff:

We’re a high-performing team that sets big goals, celebrates victories, encourages personal development and professional growth, and has fun along the way.

• $80K - $90K/yr base pay dependent on qualifications and experience (may someday consider cornhole skills)
• Bonus potential up to 10% of base pay, tied to retention and growth metrics (let’s put some icing on that cake)
• 401(K) with company match (because island retirement parties don’t pay for themselves)
• Health and dental benefits (promoting healthy bodies, minds, and smiles)
• Generous paid time off, including your birthday (because everyone deserves a personal holiday)
• Fully remote work environment (because daily office commutes are so 2019)
• Company sponsored personal development initiative (learn something new, surprise yourself, expand your universe)
• Community “greater good” service programs (good karma always finds its way back)
• Quarterly health challenges (our co-founder swears good health makes life better...and he’s probably right)
• Annual company event in Southern California (let’s all get together and have some fun)
• Monthly allowance for home office must-haves (coffee, more coffee, sticky notes, and whatever else fuels your genius)
• High-performance, low-ego culture focused on results, ownership, and continuous improvement

Life at Lojistic – Get a Feel for the Vibe:

• Culture Overview: https://www.lojistic.com/culture
• Meet the Company: https://www.lojistic.com/company
• Giving Back – Greater Good: https://youtu.be/L5fnjjYuomc
• First Fridays: https://www.youtube.com/watch?v=TLJtZhowiJA
• Marketing Video Samples:
• https://youtu.be/q4truIU3kCM
• https://youtu.be/vxNM3jow1Uc

To Apply:

Please submit your resume and a few words on why you’re the right fit. We read every application. If your background matches what we’re looking for, you’ll hear from us within a few business days. We’re selective and you should be too. If the opportunity described genuinely excites you, we’d love to hear from you.