Operations Manager

# Operations Manager

## About the role

At Appsilon, operations is not a support function - it is one of the key enablers of sustainable growth.

As our Operations Manager, you will help shape how a fast-growing international consultancy operates at scale. Your role is to connect people, systems, processes, and operational decisions into one coherent environment that allows the company to grow efficiently, securely, and sustainably.

You will work across Finance, Delivery, Sales, Technology, Security, and People functions, helping the organization stay aligned while navigating an increasingly dynamic and multi-context environment.

This role requires someone who naturally sees the bigger picture: - someone who connects dots across teams - anticipates operational risks before they become problems - creates clarity where complexity grows - knows how to balance structure with business agility

You will report directly to the Head of Finance & Operations and work closely with senior leadership, including the CEO and Head of Technology. This role comes with strong leadership support, high visibility, and meaningful influence on how the organization evolves operationally.

We already operate with a mature tooling ecosystem and established operational foundations. Your mission is to continuously improve scalability, strengthen operational resilience, simplify collaboration, and ensure our systems, processes, and security standards evolve together with the business.

## Your responsibilities

We are looking for an operational manager with experience navigating complex, fast-growing business environments.

- Lead and develop the Operations team, including IT Administration and Security - Continuously improve operational scalability across Finance, Sales, Delivery, Technology, and People functions - Own and evolve the company's operational tooling ecosystem and automation landscape - Strengthen operational resilience, business continuity, and security practices - Coordinate operational aspects of compliance initiatives, including ISO 27001 readiness and customer security requirements - Partner with external vendors, legal counsel, auditors, and the DPO on operational and compliance-related matters - Support organizational alignment by improving workflows, communication structures, and operational clarity across teams - Build and maintain operational documentation, policies, and internal enablement resources - Advise leadership on operational risks, scalability, tooling, security, and process optimization - Create an environment where teams can collaborate efficiently and focus on high-impact work

## Who we're looking for

**This role is for someone who:** - thrives in dynamic, fast-changing environments with multiple parallel contexts - combines strategic thinking with operational execution - feels comfortable making decisions in ambiguous situations - can move fluently between technical, business, compliance, and people-related topics - naturally creates structure, clarity, and alignment - is assertive enough to protect priorities, challenge assumptions, and say "no" when needed - builds trust across teams through calm, direct, and constructive communication - enjoys ownership and does not wait for perfectly defined boundaries

**You are likely to succeed here if you:** - think in systems, not isolated tasks - proactively identify inefficiencies and opportunities for improvement - enjoy designing scalable operational solutions - stay calm under pressure - can prioritize effectively across competing business needs - are highly organized without becoming rigid - know when to escalate, when to push forward, and when to simplify

## Required experience & background

**You likely have:** - 5+ years of experience in Operations, Business Operations, Internal Operations, or a comparable cross-functional operational leadership role - experience working in a scaling organization (preferably consulting, professional services, SaaS, or technology-driven environments) - hands-on experience managing operational processes across multiple business functions (Finance, People, IT, Delivery, Sales, or Security) - practical experience owning and administering a multi-tool SaaS ecosystem - experience introducing operational improvements, automation, or process standardization initiatives at organizational scale - experience working with operational security, compliance, GDPR, ISO 27001, or customer audit processes - experience managing external vendors, contract negotiations, and operational partnerships - experience leading a small operational, IT, or cross-functional support team - experience working directly with senior leadership and influencing organizational decisions

## This role might not be the right fit if

This role is probably not for you if: - you prefer narrowly defined responsibilities and highly predictable routines - you need constant direction or heavily structured environments - you are uncomfortable operating acro