Associate-Digital Product Management

Job Description

This Product Analyst will be responsible for defining features and user stories, articulating use cases, and defining the e2e customer experience for Value Generation and Retention (Customer Value Portal/Customer Treatment Tool) and will work closely with other Product Managers, Product Owners, Scrum Masters, UX Designers, Business Rules developers, Release Train Engineer among other colleagues.

Responsibilities

• Work with Product Managers and Product Owners to define new product features, scope, and functionality.
• Translate the customer experiences into Features and User Stories, following SAFe/Agile methodology.
• Work with central and local market cross-functional teams to ensure capabilities meet market needs and adhere to local regulatory, compliance and risk requirements
• Develop global capabilities and features that can be deployed locally.
• Obtain feedback on the product to iterate and drive improvements in future releases
• Work with Product Owners to prioritize user stories for the scrum team.
• Maintain pulse on external developments and internal product development to assess implications for our products.

Qualifications

• Product management experience and the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment
• Knowledge of product/tech development frameworks used: Agile, Agile SAFe, Scrum, Kanban, DevOps, OKR, LPM, etc.
• Understanding of American Express product development processes, known as a business person who can speak both tech and business languages.
• Knowledge and previous experience in Product Analyst role for minimum of 1year.
• Curiosity and hunger to know how things work and ability to use that knowledge to find enhancement opportunities.
• Detailed oriented, able to identify key questions, make product decisions and determine how pieces of the puzzle interact and impact the overall project
• Recognize issues quickly and determine how to go about getting resolution.
• Highly organized, taking individual initiative and accountability for getting results.
• Excellent communication skills with ability to engage, influence and inspire partners to drive collaboration and alignment.
• Bachelor’s degree or similar working experience will be preferred.
• Manage initiatives independently / with some support.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.